Sarah Oti
Blackalls Park,NSW
Summary
Dedicated Disability Support Worker, that cares and prioritises her customers needs, managing appointments and administering medication, assisting with assisted daily lifestyle supports and keeping home environments neat and clean. Good organizational skills with hardworking mentality and caring approach. Works methodically to accomodate the needs of customers .
Overview
26
26
years of professional experience
Work History
Disability & Mental Health Worker
In Hunt Care & Support Services
Blackalls Park
01.2021 - 01.2025
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Facilitated group therapy sessions for individuals experiencing depression, anxiety, trauma and other mental health issues.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Comply with NDIS code of conduct policies
- Adhere with customers rights
- Collected information about clients through interviews, observation, or tests.
- Actively listened to clients' concerns while providing empathy and understanding during therapy sessions.
- Implemented behavioral management plans to address challenging behaviors.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
- Sought out quality jobs for individuals and matched with employers for successful employment.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Devised community-based programs focused on combating specific problems.
- Encouraged clients to set personal goals related to their mental health recovery process.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
- Conducted weekly home visits to assess the safety of each patient's living environment.
- Developed strategies for managing stress, anger and other challenging behaviors in a therapeutic setting.
- Utilized evidence-based practices to guide treatment interventions.
- Assisted patients in developing life skills for improved independence.
- Completed home visits of transitioned clients to monitor stability while living in community.
Disability Support Worker
Just Better Care
Charlestown
01.2013 - 01.2021
- Provided support & companionship
- Assisted individuals in performing wide range of housekeeping , functions to develop levels of ability.
- Planned & prepared nutritious meals, snacks to meet medical diagnosis, eg;diabetic low sodium & high protein needs
- Administered medication to patients according to strict schedules
- Assisted clients with daily living activities such as bathing , dressing & eating
- Recorded and attended to clients obs; temp, pulse , blood pressure to monitor health & well being .0
Certified Nursing Assistant In Training
Hunter valley care
Toronto
10.1998 - 09.2013
- Communicated effectively with other healthcare professionals regarding patient status and needs.
- Reminded patients to take prescribed medications or nutritional supplements.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted patients with activities of daily living such as bathing, dressing, grooming and transferring.
- Responded quickly to medical emergencies according to established protocols.
- Administered medications and educated patients and families on correct at-home administration.
- Turned and repositioned bedridden patients to optimize comfort.
- Administered medications as prescribed by the physician or registered nurse.
- Reminded patients to take medications and nutritional supplements to promote wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted in patient assessments including physical exams and mental health evaluations.
- Provided assistance with ambulation using appropriate safety techniques.
- Measured and recorded food and liquid intake and output and reported changes to nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collaborated with multidisciplinary team members to ensure quality care delivery throughout the facility.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Accompanied ambulatory patients on outside trips for medical appointments or recreational activities .
- Participated in continuing education programs to stay up-to-date on latest developments in healthcare technology and practices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained homelike environment for residents to support plan of care.
- Facilitated socialization between residents through group activities and one-on-one interactions .
- Turned and repositioned bedridden patients to prevent bedsores.
- Observed behavioral changes in patients that may indicate the need for further medical evaluation or intervention .
- Delivered nursing-related services under supervision of Registered Nurse.
- Collected specimens from patients for laboratory testing purposes.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Administered drainage bag and tubing, leg strap, and other procedures to insert and care for catheter.
- Monitored patient conditions on a regular basis and reported any changes to the supervising nurse.
- Supported nurses in providing direct patient care during shift assignments as needed.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Performed basic nursing procedures such as changing wound dressings and catheter care.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call signals and signal lights to determine patients' needs.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
- Helped create a safe environment for patients by following infection control practices.
- Maintained accurate documentation of patient care services provided in accordance with hospital policies and procedures.
- Provided emotional support to patients during difficult times.
- Encouraged patients to take part in therapeutic activities designed for their rehabilitation goals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Physiotherapist Aide
Hunter valley care
Toronto
01.2010 - 01.2013
- Observed patients during treatment to compile and evaluate data on patients' responses and progress.
- Helped patients put on supportive devices such as braces and slings to facilitate successful treatment plans.
- Helped transport frail or disabled patients to different treatment areas.
- Assist in scheduling appointments for follow-up visits or additional therapies.
- Took calls and scheduled appointments for patients.
- Provided hydrotherapy and whirlpool treatments focused on improving circulation and relaxing muscles.
- Ensure that all safety protocols are followed at all times.
- Ensure that all equipment is properly maintained and functioning correctly prior to use.
- Support clinical staff by running errands or transporting materials between departments as needed.
- Assisted patients in dressing and undressing and donning supportive devices.
- Facilitated communication between patients, families, and healthcare professionals.
- Instruct patients on proper exercise techniques while ensuring safety at all times.
- Answer questions from patients regarding their therapy plan or other concerns they may have about their health care regimen.
- Observe changes in patient condition and report any issues to the physiotherapist immediately.
- Employed both active and passive manual therapeutic exercises to alleviate patient pain and other symptoms.
- Assist in monitoring patient progress during treatments and document outcomes accordingly.
- Conduct research on best practices related to physical therapy aideship.
- Develop individualized care plans based on each patient's needs and goals.
- Help patients practice walking with assistive devices such as canes or walkers.
- Perform patient-related activities, such as assisting with transfers and ambulation, providing therapeutic exercises to patients, helping them dress and undress, and maintaining a clean environment.
- Set up adaptive equipment for wheelchair users according to instructions provided by the physiotherapist.
- Emailed necessary intake forms to new clients before first appointment.
- Provide support to the physiotherapist by preparing treatment areas, sterilizing equipment, setting up devices for treatments, stocking supplies and ordering new items when necessary.
- Supported practice efficiency by answering telephone calls, making appointments, and organizing records.
- Maintain accurate records of patient visits including notes on their condition before, during and after treatments.
- Provide emotional support to patients throughout treatment sessions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
Education
Business Services - Frontline Management Certificate 4 - Business Services
Commissioner For Vocational Training
Newcastle 08-2011
Physiotherapist Aide - Physiotherapy Assistants Course
Australian Physiotherapy Association
07-2005
Statement - Diploma of Community Services
Tighes Hill Tafe
Tighes Hill 10-2002
Nursing Certificate 3 - Nursing
Hunter valley care
Toronto04-2002
Skills
- Active listening
- Social skills development
- Hearing impairment support
- Personal care assistance
- Physical assistance
- Client advocacy
- Health and safety
- Personal growth support
- [Language] fluency
- Self-care promotion
- Relationship building
- Visual impairment support
- Emotional support & companionship
- Healthcare documentation
- Risk assessments
- Medication administration
- Boundary setting
- Educational support
- Client needs assessment
- Empathy and patience
- Care coordination
- Elderly care
- Client transportation
- Individualized support plans
- Life skills training
- Nursing home care assistance
- Appointment management
- Team leadership
- Housekeeping and meal preparation
- Wellness and nutrition knowledge
- Incident reports
- Hospice care
- Assistive technology
- Transfer techniques
- Compassionate care
- Multicultural sensitivity
- Independent living support
- Community integration
- Flexible schedule
- Recreational activities
- Recordkeeping proficiency
- Individual support plans
- Disability awareness
- Feeding assistance
- Conflict resolution
- Toileting assistance
- Behavior support plans
- Mobility support
- Respite care
- Medication schedules
- Disability services
- Progress documentation
- Home healthcare services
- Time management
- Daily living assistance
- Cultural awareness
- Report writing
- Client confidentiality
- Computer skills
- Personal care
- Hygiene assistance
- Client education
- Documentation and reporting
- Emotional support
- Goal setting and planning
- Medication organization
- Daily living requirements
- Documentation skills
- Adaptability and flexibility
- Displays empathy and understanding
Timeline
Disability & Mental Health Worker
In Hunt Care & Support Services
01.2021 - 01.2025
Disability Support Worker
Just Better Care
01.2013 - 01.2021
Physiotherapist Aide
Hunter valley care
01.2010 - 01.2013
Certified Nursing Assistant In Training
Hunter valley care
10.1998 - 09.2013
Business Services - Frontline Management Certificate 4 - Business Services
Commissioner For Vocational Training
Physiotherapist Aide - Physiotherapy Assistants Course
Australian Physiotherapy Association
Statement - Diploma of Community Services
Tighes Hill Tafe
Nursing Certificate 3 - Nursing
Hunter valley care