Sari McCormick
Echuca,VIC
Summary
Proven Customer Service Assistant with a track record of enhancing customer satisfaction at Woolworths through expert complaint resolution and empathetic support. Skilled in customer consultation and complaint handling, demonstrated the ability to reduce wait times and streamline service processes. Trusted for reliability and patience, consistently improving customer experience and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Woolworths
2022.11 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Baby Sitting
Family Friends House
2022.01 - 2022.09
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Assisted physicians in performing emergency procedures when necessary to ensure the safety of mother and baby.
- Assisted in the delivery of newborns, ensuring a safe and supportive environment for both mother and baby.
- Facilitated a smooth transition from labor and delivery to the mother-baby unit, ensuring continuity of care for both mother and infant.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
Customer Service Assistant
Suttons Bakery
2021.03 - 2021.08
- Streamlined the customer service process for increased efficiency and faster response times.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Education
No Degree - Year 11
Echuca College Echuca
Echuca, VIC12.2025
Skills
- Complaint Handling
- Customer Focus
- Customer Consultation
- Complaint resolution
- Easy going
- Empathetic
- Reliable
- Patient
Netball
I have played Netball all my life, Mainly at Mathoura Football Netball club, except when I went to Echuca United for a year.
Timeline
Customer Service Assistant
Woolworths
2022.11 - Current
Baby Sitting
Family Friends House
2022.01 - 2022.09
Customer Service Assistant
Suttons Bakery
2021.03 - 2021.08
No Degree - Year 11
Echuca College Echuca
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