Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level TechCare (IT Desktop Support) position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Rostering Officer
CareWays Community
10.2023 - Current
·
·Perform clerical and administrative functions such as drafting & maintenance of routine correspondence, rostering, scheduling appointments, organising, and maintaining paper and electronic files.
·Establishing, planning, and coordinating rosters for the Care Workers.
· Contribute to the continuous improvement of the workplace.
Roster Clerk
YWCA Canberra
04.2023 - 09.2023
Accessed and used computer software applications to update and maintain records.
Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
Developed exceptional time management, relationship building, and organisational skills from working in busy school setting.
Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
Cultivated interpersonal skills by building positive relationships with others.
Nightfill Manager
Woolworths Limited
08.2020 - 03.2023
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Achieved departmental goals by executing strategic plans and performance metrics.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
IT Support ( Internship)
Victorian Institute Of Technology, Sydney
09.2019 - 12.2019
Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Gained hands-on experience in Active Directory Domain Services and Office365 setup.
Developed and maintained relationships with key internal stakeholders.
Education
Master of Information And Communication Technology - Information Technology
University of Wollongong
Wollongong
12.2018
Bachelor of Information Technology - Information Technology
Himalayan WhiteHouse International College
Nepal
02.2017
Skills
IT Management
Office365
Active Directory
Python Programming Language
PowerBI
Microsoft Office
Information Systems
Strong Communication Skills
Documentation skills
References
Will be provided upon request
Timeline
Rostering Officer
CareWays Community
10.2023 - Current
Roster Clerk
YWCA Canberra
04.2023 - 09.2023
Nightfill Manager
Woolworths Limited
08.2020 - 03.2023
IT Support ( Internship)
Victorian Institute Of Technology, Sydney
09.2019 - 12.2019
Master of Information And Communication Technology - Information Technology
University of Wollongong
Bachelor of Information Technology - Information Technology
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