Saroj Paudel

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Greeted and seated guests to provide friendly and welcoming experience.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Trained new staff members on company policies and procedures.
• Provided accurate allergen information to guests, ensuring their safety and well-being while dining.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Monitoring and guiding staff, evaluating reports, Reporting to Ctevt and

Principal, Organising staff and parent meeting, monitoring field work.