Selina Espinosa
Tarneit
Summary
Below are the following qualities that I have gained during my past and current working history:
- Highly developed communication skills with the ability to relate, liaise and negotiate at different levels
- Committed to providing the highest standards of customer service
- Highly developed planning and organisational skills to achieve deadlines and commitments
- Active and supportive team member with the ability to work autonomously
- Excellent understanding of administrative procedures
- Consistently producing high standard of work and paying attention to detail
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parts Admin
Velocity Vehicle Group Australia
10.2022 - Current
- Managed a high volume of invoices
- Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
- Matched purchase orders with invoices and recorded necessary information.
- Receipting of parts
- Cash sales reconciliation
- Vendor statement reconciliation
Client Services Executive
IGoDirect
06.2022 - 10.2022
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Built strong relationships with clients through timely communication and regular followups.
- Managed a diverse portfolio of clients, effectively prioritizing tasks to meet deadlines and exceed expectations.
- Maintained detailed records of all client interactions, allowing for efficient tracking of progress and swift resolution of concerns as they arose.
- Accepted and processed payments, updated accounts and issued receipts.
- Communicated with clients regarding account services, statements, and balances.
- Provided knowledgeable service and support for all customer needs.
Accounts Manager
Dynamic Supplies
09.2018 - 05.2022
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Strengthened relationships with key clients, leading to increased repeat business.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Taking orders over the phone and answering queries.
- Submitting freight enquiries.
Picker Packer
APS Recruitment
05.2018 - 07.2018
Education
Diploma - Accounting
Gordon Institute of TAFE
Geelong, VIC12.2023
Certificate IV - Accounting And Bookkeeping
Victoria University
Melbourne, VIC10.2020
High School Diploma -
Victoria University Secondary College - Brimbank Campus
St. Albans, VIC12.2016
Skills
- Time Management
- Positive Attitude
- Customer Service
- Punctual and Dependable
- Teamwork and Collaboration
- Strong Work Ethic
- Interpersonal Communication
- Stress Tolerance
- Quick Learner
- MS Office
- Task Prioritization
- Excellent Communication
Certification
- First Aid Certificate - Valid till 14/02/2027
Timeline
Parts Admin
Velocity Vehicle Group Australia
10.2022 - Current
Client Services Executive
IGoDirect
06.2022 - 10.2022
Accounts Manager
Dynamic Supplies
09.2018 - 05.2022
Picker Packer
APS Recruitment
05.2018 - 07.2018
Diploma - Accounting
Gordon Institute of TAFE
Certificate IV - Accounting And Bookkeeping
Victoria University
High School Diploma -
Victoria University Secondary College - Brimbank Campus