Seruwaia Baleinasau Tagimoucia Masi

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

• Increased client retention with consistent, high-quality cleaning services tailored to individual needs.
• Supported event preparation efforts with pre-and post-event cleaning services for seamless hosting experiences.
• Stayed up-to-date on industry trends and best practices for optimal results in carpet cleaning services.
• Improved turnaround time for aircraft cleaning services, ensuring timely departures.

Support Working Individual,

Enhancing my Knowledge in Keeping an eye out on each and every client whose there to care for and the emotional support delivered everyday.

• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
• Provided quotes and promoted products for building, contents and vehicle insurance.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
• Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Established long-lasting relationships with clients through proactive communication and exceptional service.