SHAKIRA SMITH
The Gap,QLD
Summary
Accomplished Administration Officer at 1300Meteor with expertise in document preparation and customer relations, recognized for enhancing service delivery by effectively addressing client needs. Proven ability to multitask and prioritize, leading to significant improvements in office operations. Demonstrates strong team collaboration and administrative support skills while maintaining a keen attention to detail. Specialized in data entry, record management, and customer service, committed to ensuring operational efficiency and high levels of customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Officer | Allrounder
1300Meteor
Mount Isa
01.2021 - 06.2024
- Ensured excellent service delivery by addressing client needs promptly.
- Handled reservation bookings accurately.
- Performed meticulous cleaning and maintenance of vehicles to ensure optimal appearance.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Coordinated support to facilitate general office operations.
- Maintained front desk to provide positive first impression.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Stocked inventory and ordered office and kitchen supplies.
- Generated and sent customer invoices, submitted payments and updated accounts.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Drove vehicles to or from workshops for services or maintenance.
- Assisted in training new detailers on techniques and company procedures.
ISA HOTEL AND GAMING
01.2020 - 01.2021
- General Bartending Duties
- Restocking Bar
- Money Counting/Balancing
- Handling large cash payouts.
- Providing excellent customer service to all customers.
- General Barista duties
- General Cleaning duties.
Education
High School Diploma -
Innisfail State College
Innisfail, QLD11-2011
Skills
- Document preparation
- File management
- Administrative support
- Customer relations
- Filing
- Multitasking and prioritization
- Administrative operations
- Customer follow-up
- Attention to detail
- Invoice processing
- Phone call handling
- Typing speed
- Supply ordering
- Team collaboration
- Taking directions
- Email correspondence
- Verbal and written communication
- Front desk reception
- Scheduling and calendar management
Certification
- Open Manual License
- Current RSA
- Current RSG
References
Mary-Anne Stone
1300 Meteor - Supervisor
Email - maryanne2110@hotmail.com
Mobile- 0413991264
Tom Kunde
Isa Hotel- Duty Manager/Co -Worker
Email - tomkunde_95@hotmail.com
Mobile- 0423062782
Timeline
Administration Officer | Allrounder
1300Meteor
01.2021 - 06.2024
ISA HOTEL AND GAMING
01.2020 - 01.2021
High School Diploma -
Innisfail State College