Shakira Te Awhe
Customer Service Officer
ASHGROVE,Qld
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Officer
Holcim
Milton, QLD
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Construction Laborer
WorkPac Recruitment
Mount Gravatt, QLD
06.2022 - Current
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Operated power equipment to move materials and promote job efficiency.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
- Followed blueprints and diagrams to complete projects according to specifications.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Provided labor support to carpenters, masons and other skilled trades.
- Worked on sites, installing roofs and other exterior components.
Aircraft Cabin Cleaner
Cabin Services Australia
Brisbane, QLD
05.2017 - 01.2020
- Safely used chemicals and other cleaning equipment.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
- Maintained, cleaned and sanitized interior of aircraft.
- Equipped cabin following checklist covering food, passenger and crew items.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
Education
High School Diploma -
Eagleby Learning Centre
Eagleby, QLD 01.2010 - 12.2015
Australis Collage
Greenslopes, QLD 05.2015 - 11.2016
Skills
Documentation and reporting
Inbound and outbound calling
Complaint resolution
Staff education and training
Service standard compliance
Administrative support
Order fulfillment
Additional Information
References
- Donna Foster - Cabin Services Aust - 0436 417 200
- Michael Philipson - Holcim CSC Supervisor - 0429 791 363
- Ash Koehler - Workpac - 0447 793 747
Timeline
Customer Service Officer
Holcim
10.2022 - Current
Construction Laborer
WorkPac Recruitment
06.2022 - Current
Aircraft Cabin Cleaner
Cabin Services Australia
05.2017 - 01.2020
Australis Collage
05.2015 - 11.2016
High School Diploma -
Eagleby Learning Centre
01.2010 - 12.2015