Shams Al Shami
Melbourne,VIC
Summary
Proactive Aged Care Worker and Customer Service Specialist with extensive experience in personal care assistance, food service, and cashier duties. Skilled in promoting independence, handling high-pressure situations, and maintaining organized workspaces. Strong team collaborator with a track record of delivering exceptional customer satisfaction and effective multitasking. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aged Care Worker
Heritage Care Center
03.2024 - Current
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Food Runner
Tasty 44
06.2024 - 09.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Waitress
Karizma Resturant
04.2023 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Customer Service Cashier
IGA Supermarket
02.2022 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
Year 12 Student -
Penola Catholic College Catholic College - Senior Campus 9-12
Broadmeadows, VIC10.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Handling Complaints
- Menu Recommendations
- Food Running
Certification
- 2023, RESPOSIBLE SERVICE OF ALCOHOL
- 2023, FOOD HANDILING
- 2023, ETHICAL AND PROFESSIONAL STANDARDS WHEN USING SOCIAL MEDIA AND ONLINE PLATFORMS
- 2023, ASSIST WITH MOVEMENT
- 2023, ORGANISE PERSONAL WORK PRIORITIES
- 2023, COMMUNICATE AND WORK IN HEALTH OR COMMUNITY SERVICES
- 2024, RECOGNISE HEALTHY BODY SYSTEMS
- 2023, PARTICIPATE IN WORKPLACE HEALTH AND SAFETY
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Food Runner
Tasty 44
06.2024 - 09.2024
Aged Care Worker
Heritage Care Center
03.2024 - Current
Waitress
Karizma Resturant
04.2023 - 11.2023
Customer Service Cashier
IGA Supermarket
02.2022 - 06.2022
Year 12 Student -
Penola Catholic College Catholic College - Senior Campus 9-12
- 2023, RESPOSIBLE SERVICE OF ALCOHOL
- 2023, FOOD HANDILING
- 2023, ETHICAL AND PROFESSIONAL STANDARDS WHEN USING SOCIAL MEDIA AND ONLINE PLATFORMS
- 2023, ASSIST WITH MOVEMENT
- 2023, ORGANISE PERSONAL WORK PRIORITIES
- 2023, COMMUNICATE AND WORK IN HEALTH OR COMMUNITY SERVICES
- 2024, RECOGNISE HEALTHY BODY SYSTEMS
- 2023, PARTICIPATE IN WORKPLACE HEALTH AND SAFETY
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