SHANAE BURROWS
Lawnton,QLD
Summary
Compassionate and dedicated care professional with experience in aged care, disability support, and case management. Skilled in client-centered care, budget management, and liaising with health professionals and families. Currently pursuing a Diploma of Youth Work, aiming to transition into a role supporting young people. Passionate about community engagement, advocacy, and improving quality of life for individuals in need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Edmen
Brisbane, QLD
03.2025 - 07.2025
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Care Partner
Trilogy Care
Brisbane , QLD
05.2024 - 02.2025
- Managed over 200 consumer home care packages, ensuring client needs were met efficiently
- Liaised with families, health professionals, and service providers to coordinate holistic care plans
- Reviewed and approved budgets, balancing client requirements with financial constraints
- Provided guidance and support to clients in maintaining their independence and well-being
Retail Assistant
Club x
Chermside , QLD
11.2023 - 05.2024
- Performed regular inventory checks to ensure accurate stock control.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers with product selection, answered queries and provided advice.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Provided excellent customer service by attending to customer needs in a timely manner.
Disability Support Worker
Platinum Care Services
Chermside, QLD
08.2023 - 05.2024
- Assisted clients with daily living activities, personal care, and medication management
- Provided companionship and emotional support to individuals with disabilities and the elderly
- Maintained accurate records and reports, ensuring compliance with care standards
- Transported clients to appointments and social activities, promoting community engagement
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Developed strategies to help individuals cope with their disability.
- Provided assistance in the home environment including meal preparation and light housekeeping.
Customer Service & Food Service Roles
Nando’s
Carseldine , QLD
07.2020 - 11.2022
- Delivered excellent customer service, handling orders and inquiries with professionalism
- Maintained hygiene and safety standards in food preparation and service areas
- Managed cash handling and point-of-sale transactions efficiently
Education
Diploma of Youth Work -
Tafe
Certificate III - Individual Support (Age & Disability)
Aspire to Succeed
Strathpine, QLD08.2023
Bracken Ridge State High School -
11.2020
Skills
- Case Management & Budgeting
- Client-Centered Care & Advocacy
- Communication & Relationship Building
- Independent Living Support
- Time Management & Organization
- Respectful & Compassionate Approach
- Team Collaboration & Leadership
- Behavioral management
- Transportation assistance
- First aid and CPR
- Healthcare documentation
- Compassionate care
- Disability support
- Case management experience
Certification
- First Aid & CPR
- Manual Handling
- Workplace Safety & Ethical Practice
- Working with Diverse People
Timeline
Residential Youth Worker
Edmen
03.2025 - 07.2025
Care Partner
Trilogy Care
05.2024 - 02.2025
Retail Assistant
Club x
11.2023 - 05.2024
Disability Support Worker
Platinum Care Services
08.2023 - 05.2024
Customer Service & Food Service Roles
Nando’s
07.2020 - 11.2022
Diploma of Youth Work -
Tafe
Certificate III - Individual Support (Age & Disability)
Aspire to Succeed