Shanelle Taylor
Valla ,NSW
Summary
To Whom It May Concern
I have spent many years in hospitality. I have coffee experience and food preparation. I can work all nights including weekends. As I own a small macadamia farm that I work during the day however as we all know someone always rings in sick which I can work during the day if need be. I have a positive and outgoing personality and I don’t shy away from tasks. I have spent the last few years in an administration role within my own company, Swale Industries at MACKSVILLE.
I hope to hear from you soon
Shanelle Taylor
0455893777
289 Sullivan’s rd Valla
Overview
30
30
years of professional experience
Work History
Administration Officer
Swale Industries
Macksville , Nsw
01.2018 - 09.2024
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Responded to queries raised by customers via email or social media channels in a professional manner.
Restaurant Manager
Bluefire
Gold Coast , Qld
02.2008 - 09.2018
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Adhered to all health department regulations regarding food storage and preparation.
- Created new menu items based on customer feedback and industry trends.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Established policies for cash handling procedures to maximize security measures.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Resolved conflicts among employees in an effective manner.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Cafe Manager
The Brass Rail
Gold Coast, Qld
07.1994 - 04.2000
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Developed and implemented customer service policies and procedures for cafe staff.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Resolved conflicts between team members in a professional manner.
- Maintained an accurate cash register system at all times during business hours.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Monitored food quality regularly to ensure it was up to required standards.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
Education
High School Diploma -
Keebra Park Highschool
Gold Coast10-1993
Skills
- Diary management
- Document preparation
- Office filing systems
- Customer service
- Data entry
- Regulatory compliance
- Inventory control
- Time management
- Team building
- Problem solving
- Conflict resolution
- Communication skills
- Credit and collections
- File maintenance
- MS office
Timeline
Administration Officer
Swale Industries
01.2018 - 09.2024
Restaurant Manager
Bluefire
02.2008 - 09.2018
Cafe Manager
The Brass Rail
07.1994 - 04.2000
High School Diploma -
Keebra Park Highschool