Shanene Brazier
Charters Towers,QLD
Summary
I am a fast learnIng. Have a wIllIngness to strive my best at what ever is given to me. i also love a challange at life.
Overview
22
22
years of professional experience
Work History
Deli Assistant
Cornetts IGA
04.2023 - Current
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
Sole Trader
Towers Tucker Box
06.2016 - 12.2023
- Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
- Maintained an organized workspace to maximize productivity while adhering to safety protocols.
- Managed all aspects of inventory control, ensuring optimal stock levels were maintained at all times.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Established a solid online presence through engaging social media content marketing efforts.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
Supervisor
Subway
12.2010 - 06.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Executive
RSL
07.2005 - 09.2009
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Horticultural Trainee
Chartes Towers City Council
01.2002 - 12.2002
- Supported inventory control efforts by accurately updating plant records and tracking materials usage.
- Participated in educational workshops to further expand knowledge of industry trends and best practices in horticulture fieldwork routines.
- Improved overall garden appearance by maintaining cleanliness and organization in all work areas.
- Provided excellent customer service when assisting clients with plant selection, care advice, and problemsolving.
Education
Certificate II - Horticulture
TAFE Queensland
Charters Towers, QLD12.2002
Skills
- Product presentation
- Food safety knowledge
- Equipment safety
hobbies
Camping
Fishing.
Relaxing
Additional Information
'c' classs drivers Licence.
Volenteer Blue Card.
Willing to obtain any new coarse needed to excel in any position.
Timeline
Deli Assistant
Cornetts IGA
04.2023 - Current
Sole Trader
Towers Tucker Box
06.2016 - 12.2023
Supervisor
Subway
12.2010 - 06.2016
Customer Service Executive
RSL
07.2005 - 09.2009
Horticultural Trainee
Chartes Towers City Council
01.2002 - 12.2002
Certificate II - Horticulture
TAFE Queensland