Shania Seymour
MJ BALE
Sydney,Australia
6
years of professional experience
Detail-oriented Criminology and Criminal Justice graduate with retail leadership experience in store management and operations. Developed strong research, critical thinking, written communication, and problem-solving skills through academic and professional settings. Aiming to leverage analytical expertise in a research or investigative role within government or justice.
Work History
STORE BUSINESS MANAGER
1 Year 10 Months- Led day-to-day store operations, optimizing sales, staffing, administration, customer issues, and compliance.
- Reviewed sales and operational information to pinpoint issues and opportunities for performance enhancement.
- Coach and develop team members in product knowledge, sales processes, service standards and selling techniques.
- Managed sensitive customer and workplace matters with judgement, clear communication, and structured solutions.
- Maintain accurate operational records and use digital systems to support reporting, administration and compliance.
FLAGSHIP SHOWROOM MANAGER
1 Year- Oversaw showroom operations, driving business revenue and managing client pipeline and daily priorities.
- Oversaw overall showroom function, business revenue, client pipeline and day-to-day operational priorities.
- Coordinated wedding and corporate client requirements, managing stakeholders and delivering time-sensitive projects.
- Built client relationships and resolved issues, upholding professional standards throughout.
STYLIST
5 Months- Managed client requirements, orders, and appointments to ensure personalised service.
- Clarified product, service, and process information for diverse client needs.
- Designed personalised styling solutions to enhance client satisfaction and brand loyalty.
STORE BUSINESS MANAGER
2 Years- Analysed and developed business plans based on sales figures and operational information to support strategic decision-making.
- Trained team members on product specifications, sales incentives, and selling techniques to enhance customer engagement.
- Ensured compliance with operational standards while coordinating marketing initiatives and corporate opportunities to drive store visibility.
ASSISTANT STORE BUSINESS MANAGER
6 Months- Facilitated team coaching sessions, operational standards and Contributed to business planning efforts.
- Analysed sales information to inform decisions and uncover opportunities.
- Led team to achieve sales targets through effective merchandise presentation and customer engagement strategies.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analysed inventory management systems to optimize stock levels and reduce excess inventory costs.
Education
Bachelor in Criminology & Criminal Justice
- Criminological research
- Critical analysis of evidence and sources
- Research methodology
- Academic report writing
- Crime, justice and social policy analysis
- Recipient of Griffith Award For Academic Excellence 2021
Skills
Team leadership & development
Stakeholder communication
Problem solving
Report generation
Microsoft Office & digital systems
Business planning
Customer issue resolution
Written communication
Prioritisation
Critical thinking
Sales team management
Timeline
STORE BUSINESS MANAGER
MJ BALE
10.2024 - CurrentRead More
FLAGSHIP SHOWROOM MANAGER
InStitchu, George St
10.2023 - 10.2024Read More
STYLIST
InStitchu, George St
05.2023 - 10.2023Read More
STORE BUSINESS MANAGER
MJ BALE, Chatswood
05.2021 - 05.2023Read More
ASSISTANT STORE BUSINESS MANAGER
MJ BALE, Macquarie
11.2020 - 05.2021Read More
Griffith University
Bachelor in Criminology & Criminal Justice
Read More