Shankar Poudel
Melbourne
Summary
Versatile team leader able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success and ready to learn more about any leadership opportunity to advance professionally. Talented and hardworking prepared to contribute to business success. Experienced in executing high-quality work. Focused on customer satisfaction and team productivity. Motivated individual with excellent prioritization and interpersonal skills. Creates immaculate working environments with thorough cleaning and stock replenishment expertise. Reliable problem solver and collaborator.
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Coles Separation St
01.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Main splitter
Coles
03.2022 - 01.2024
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Opened new merchandise boxes and stocked sales floor racks and shelves with the latest items.
- Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
- Drove goal achievement by quickly and accurately completing allocated tasks and aiding team members.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Resolved customer disputes and guaranteed positive outcomes for maximum satisfaction.
Part time Night fill In charge
Coles
07.2020 - 03.2022
- Efficiently manage and coordinate the nightly replenishment operations at Coles Coburg North.
- Supervise a team of night fill employees, providing guidance and support to ensure optimal performance.
- Implement inventory control measures to reduce stock losses and improve stock accuracy.
- Collaborate with the store management team to optimize product placement and customer shopping experience.
- Ensure compliance with safety protocols and promote a safe working environment for all team members.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
Education
Bachelor of Business Studies -
Tribhuvan University
01.2019
Master of Computer Networking -
Holmes Institute
Melbourne, VIC01.2023
Skills
- Stocking and merchandising
- Inventory Management
- Team Leadership
- Inventory Control
- Risk prevention
- Customer relations
- Point of Sale
- Customer service
- Promotions
- Counter sales
- Customer service focus
- Time management
- New employee training
- Team supervision
Languages
Nepali
English
Certification
- Certified First Aider
- Key holder trained
- Splitter license
- fire warden trained
- Digital pos trained
Timeline
Duty Manager
Coles Separation St
01.2024 - Current
Main splitter
Coles
03.2022 - 01.2024
Part time Night fill In charge
Coles
07.2020 - 03.2022
Master of Computer Networking -
Holmes Institute
Bachelor of Business Studies -
Tribhuvan University
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