Skye Maas
Glenvale,Qld
Summary
After dedicating 16 years to raising my two children, I am now ready to re-enter the workforce. In the past 3-4 years, I have actively pursued opportunities to enhance my professional skills and contribute to company success. I am currently seeking employment that aligns with my aspirations and offers potential for personal and career growth within the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Road Tech Marine
10.2023 - 06.2024
- Opening store and end off day balancing tills
- Participated in team meetings to discuss progress towards goals and objectives set forth by management
- Monitored inventory levels to ensure product availability for customers
- Liaised with other departments to ensure seamless operations across the organization
- Reviewed customer feedback surveys in order to identify areas for improvement
- Prepared weekly reports detailing sales figures and staff performance metrics
- Developed and implemented strategies to improve customer service
- Supervised cash handling procedures, ensuring that all transactions were processed accurately
- Provided training sessions for new staff members on company policies and procedures
- Delegated tasks appropriately amongst team members according to individual skillsets
- Investigated customer complaints in a timely manner, resolving issues efficiently
- Assisted with recruitment processes when necessary, interviewing potential candidates
- Monitored performance of staff members, offering advice where appropriate
- Created positive work environment for employees and delivered exceptional customer service
- Handled employee problems in absence of general manager
- Collaborated with upper management to improve productivity of operations
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Complied with company policies, objectives and communication goals
- Oversaw inventory management, ensuring adequate stock levels and reducing waste
- Identified opportunities for process improvements, leading to cost reductions and increased productivity
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects
- Acted as a liaison between upper management and staff, facilitating open communication
- Resolved customer complaints
- Processed warranty replacements and refunds
- Key Holder.
Fuel Attendant
Freedom Fuels
03.2023 - 08.2023
- Checked fuel tanks, ensured proper levels of fuel and oil in equipment
- Maintained records of all transactions made at the station
- Kept work area clean throughout shift to maintain a safe environment for customers
- Assisted customers in selecting the right type of fuel for their vehicle
- Operated cash register efficiently to process payments from customers accurately
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels
- Attended to gas spills and accidents promptly and according to established guidelines
- Educated customers on loyalty programs and processed membership registrations
- Performed basic car services such as checking tire pressure and adding air when necessary
- Handled customer inquiries and resolved complaints to maintain positive service experience
- Coordinated with fuel delivery trucks for timely refueling of gas station tanks
- Coordinated with team members to ensure efficient shift transitions and continuous operation
- Implemented promotional sales strategies to increase revenue and customer satisfaction
- Updated pricing information on gas pumps and signage to reflect current rates
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises
- Managed cash register and processed customer transactions with high accuracy
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
Admin/Sales Assistant
Toowoomba Bikes And Bits
07.2022 - 12.2022
- Stocked shelves with merchandise according to company guidelines
- Assisted in setting up displays for promotional items
- Assisted customers with product selection to meet their needs
- Maintained accurate records of all transactions on the computer system
- Conducted regular price checks throughout the day to ensure accuracy
- Performed weekly cleaning duties such as dusting, mopping, vacuuming
- Operated the cash register, accepted payment, and issued receipts
- Helped maintain the security of the store by monitoring suspicious activities
- Resolved customer complaints in a professional manner
- Adhered to all safety policies and regulations at all times
- Greeted customers and provided excellent customer service
- Processed returns and exchanges of merchandise promptly and efficiently
- Informed customers of current sales promotions and discounts
- Maintained current store, product, and promotional knowledge to drive consistent sales
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
- Monitored business website and online store, handling order processing and shipping.
Sales Assistant
Fone Fix 8
02.2017 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Executed visual merchandising strategies to attract customers and drive sales.
- Conducted product demonstrations, significantly boosting daily sales figures.
Education
CERTIFICATE 3 IN FITNESS -
Australian Fitness college
CERTIFICATE 2 IN HAIRDRESSING -
Matters in Grey
Skills
- Inventory Management
- Delegating Work
- Service Coordination
- Employee Development
- Cash Management
- Customer Service
- Work Planning and Organization
- Time Management
- Verbal and written communication
- Attention to Detail
- Merchandising proficiency
- Visual Merchandising
- Display building
- Opening and closing procedures
- Cash Register Operation
- Stock management
- Creative Thinking
- Meeting Sales Goals
- Team Collaboration
- Professionalism
- Honest and Dependable
References
- Keneth Winkler, Store manager/Road Tech Marine, 048871548
- Fab Voluardo, Owner/Manager-Fone fix 8, 0414478848
Certification
Qld responsible conduct of gaming license
Qld responsible service of alcohol license
Timeline
Duty Manager
Road Tech Marine
10.2023 - 06.2024
Fuel Attendant
Freedom Fuels
03.2023 - 08.2023
Admin/Sales Assistant
Toowoomba Bikes And Bits
07.2022 - 12.2022
Sales Assistant
Fone Fix 8
02.2017 - 12.2018
CERTIFICATE 3 IN FITNESS -
Australian Fitness college
CERTIFICATE 2 IN HAIRDRESSING -
Matters in Grey