Shannae Richards
Orelia ,WA
Summary
Professional with extensive experience in managing day-to-day operations within a home environment, focusing on domestic duties, medication administration, and ensuring smooth functioning of household activities. Demonstrated ability to prepare meals, facilitate community access, and address clients' everyday needs while maintaining effective communication through phone calls and emails. Proven skills in appointment management and documentation, alongside training and supporting team members to enhance service delivery. Transitioned to self-employment, successfully overseeing administrative tasks, staff sourcing, and client assistance to meet diverse needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Adelphi living
, WA
11.2023 - 05.2024
- Working In a home environment, day to day tasks, domestic duties, medication administration, restrictive practices in place and making sure things run smoothly, preparing meals, community access, clients everyday needs, administration admin - phone calls, emails, setting up appointments, managing the team, organizing the house to run smoothly.
- Supported clients with daily living activities and personal care needs.
- Facilitated community engagement activities to promote social interaction.
Me – Private Support Worker
03.2022 - 03.2024
- I have started working for myself with an ABN. Duties include managing day to day tasks, such as admin, finding and sourcing staff members, accounts etc, assisting clients In their everyday life needs.
New Light Ability
01.2023 - 11.2023
- Day to day domestic duties, assisting clients In the community, helping with shopping, helping with communication skills, budgeting and just over all assistance with day to day life.
At Home Care (High Care Company)
01.2021 - 01.2022
- On a Day-to-day basis jobs change, depending on the client and the client’s needs. Duties include, personal hygiene, transfers, preparing meals, helping with morning routine assistance with getting dressed, domestic duties along with community access and medication administration.
Aastha Community Services
01.2020 - 01.2021
- Duties Include meal prep, medication administration, hoist training, household domestics and community access.
Disability Support Worker
No Limitts
09.2018 - 01.2020
- My duties in this role on a day-to-day basis would include helping with meal preparation, household chores, helping with medication, managing finances, accessing community facilities, going shopping, meeting friends, visiting the doctors, finding clients jobs, or providing general emotional support, I would also do 24hr stays with a few of my clients.
- Assisted in developing individualized care plans for each client.
- Provided companionship and emotional support to enhance client well-being.
Casual
Zamels Jewelers – Carousel
08.2018 - 01.2020
- Currently employed as a Casual Sales Assistant, my duties include achieving and maintaining KPI’s such as daily budgets and sale targets, cash handling. Customer service is very important in this job.
Store Manager
Ghanda Clothing – Carousel
11.2018 - 09.2019
- Company Overview: Ghanda likes to pride themselves on being different from other retailers making customer service their number one.
- My duties in this role included being responsible for a team of 10, maintaining and achieving KPI’s – Daily/weekly/monthly sales targets, cash handling, responsible for the banking, Opening and closing procedures, merchandising of the store, leading my team by example.
- Ghanda likes to pride themselves on being different from other retailers making customer service their number one.
Manager – Previous Assistant Manager
Things Living Emporium – Southern River
03.2014 - 08.2018
- I was previously employed as Part Time sales assistant then moved on to Assistant Manager within the first 3 months which then lead to the Store Manager at busy furniture homewares store. Stocking homewares, quirky furniture, Manchester to kitchenware. My duties include visual merchandising. Achieving and maintaining KPI’s such as daily budgets and sales targets, cash handling, opening and closing procedures, banking, leading my team to success, providing exceptional customer service as well as motivating them to complete company goals and tasks.
Education
Canning Vale Collage - Year 12 graduate
Canning Vale Collage
01.2014
Skills
- Point of Sale equipment operation
- Telephone communication
- Windows operating system
- Macintosh operating system
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Customer service
- Teamwork
- Autonomous work
- Personal duties
- Domestic duties
- Medication Administration
- Hoist Training
- Appointment management
- Documentation skills
- Training
- Employment
- Medication administration
- Community access
- Meal preparation
Current Qualifications
- Senior First Aid Certificate
- Certificate III in Childcare services
- Covid Certificate
- NDIS Screening check
- Working With Children’s Check
Personal Information
- Available: Full-time
- Date of Birth: 01/07/97
Timeline
Disability Support Worker
Adelphi living
11.2023 - 05.2024
New Light Ability
01.2023 - 11.2023
Me – Private Support Worker
03.2022 - 03.2024
At Home Care (High Care Company)
01.2021 - 01.2022
Aastha Community Services
01.2020 - 01.2021
Store Manager
Ghanda Clothing – Carousel
11.2018 - 09.2019
Disability Support Worker
No Limitts
09.2018 - 01.2020
Casual
Zamels Jewelers – Carousel
08.2018 - 01.2020
Manager – Previous Assistant Manager
Things Living Emporium – Southern River
03.2014 - 08.2018
Canning Vale Collage - Year 12 graduate
Canning Vale Collage