Shannon Johnston
Townsville,QLD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Residential Youth Worker
Enabling Pathways
Townsville
05.2024 - 07.2024
- Supported daily living activities for youth, fostering independence and personal growth.
- Implemented individualized care plans, addressing emotional and behavioral needs.
- Facilitated group activities that promoted social skills and teamwork among residents.
- Monitored resident behavior, documenting incidents to ensure safety and compliance.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
Bar Attendant
Kalamia Hotel Ayr
Ayr, QLD
06.2010 - 08.2010
- Provided excellent customer service in high-volume bar environment.
- Prepared and served beverages following established recipes and presentation standards.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Assisted in inventory management, tracking supplies, and placing orders as needed.
- Collaborated with team members to enhance guest experiences during events and peak hours.
- Implemented safety protocols to ensure compliance with health regulations and standards.
- Developed knowledge of drink menus to make recommendations to guests effectively.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Learned how to make wide variety of mixed drinks.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
Community Child Care Worker
Abc Learning Child Care Center
Ayr, QLD
08.2003 - 10.2003
- Supported daily child care activities, fostering a safe and nurturing environment.
- Assisted in developing and implementing age-appropriate educational programs.
- Monitored children's behavior, ensuring adherence to safety protocols and guidelines.
- Collaborated with team members to maintain a clean and organized facility.
- Engaged children in interactive play, promoting social skills and teamwork.
- Communicated effectively with parents regarding child development and concerns.
- Promoted healthy habits by incorporating nutritious meals, physical activity, proper hygiene education into daily routines.
Customer Service Cashier
Eagle Boys Pizza
Ayr
2004 - 2004
- Processed customer transactions accurately, ensuring timely service and satisfaction.
- Assisted in maintaining cleanliness and organization of the cashier area to enhance customer experience.
- Handled cash management tasks, including balancing registers at shift end for financial accuracy.
- Provided information on menu items and promotions, enhancing customer engagement and sales opportunities.
- Collaborated with team members to streamline operations during peak hours for improved service delivery.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Woolworths Supermarket
Townsville, QLD
2009 - 2009
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Drove excellence in customer service while overseeing department functions.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Maintained in-store presence to provide excellent customer service.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
Education
Certificate IV - Child Youth And Family Intervention
Horizon2
320 Oxley Avenue, Margate, QLD 401906.2024
Skills
- Life skills teaching
- Positive reinforcement
- Transportation assistance
- Substance abuse awareness
- Mental health support
- Self-care awareness
- Child development
- Goal setting assistance
- First aid and CPR
- Nutrition and wellness
- Youth supervision
- Special needs
- Social skill development
- Emotional support
- Safety monitoring
- Skill building
Timeline
Residential Youth Worker
Enabling Pathways
05.2024 - 07.2024
Bar Attendant
Kalamia Hotel Ayr
06.2010 - 08.2010
Community Child Care Worker
Abc Learning Child Care Center
08.2003 - 10.2003
Customer Service Cashier
Eagle Boys Pizza
2004 - 2004
Customer Service Cashier
Woolworths Supermarket
2009 - 2009
Certificate IV - Child Youth And Family Intervention
Horizon2