Shantelle Lukacs
Hervey Bay
Summary
Dynamic childcare professional with extensive experience at Rsl Hervey Bay, excelling in customer service and office administration. Proven ability to foster positive relationships with children and families while maintaining a safe environment. Skilled in time management and proficient in Microsoft Office, ensuring efficient operations and high-quality care.
Overview
2027
2027
years of professional experience
Work History
Childcare Attendant/ Receptionist/ Bar tender/gaming attendant
Rsl Hervey Bay
Hervey Bay
03.2020 - Current
- Answered phones, greeted visitors, and managed paperwork.
- Handled payments, restocked supplies, and maintained general cleanliness.
- Assisted with emails, printing, and basic office administration.
- Proficient in Microsoft Office and general office administration.
- Maintained confidentiality and followed workplace policies and procedures.
- Supervised and supported children aged 3–17, fostering positive relationships with children and parents.
- Delivered high quality customer service.
- Led teams, performed cleaning duties, and maintained hygiene standards.
- Closing/Opening procedures.
- Cash Handling.
Childcare Attendant
Grow Early Learning
03.2023 - 01.2024
- Delivered high-quality customer service, warmly welcoming children and families.
- Supported children with educational games and reinforced learning of alphabets, numbers, and basic concepts.
- Guided children in personal hygiene, health habits, and daily routines.
- Encouraged emotional, social, and cognitive development through supportive relationships and positive role modelling.
- Maintained a clean, safe, and hygienic environment by sanitising surfaces and teaching proper hygiene practices.
- Managed phone calls, documentation, and filing efficiently.
- Participated in monthly team meetings to coordinate and improve care practices.
- Built and maintained positive relationships with families through regular interaction and communication.
Childcare Attendant
Good Start Early Learning
Point Vernon
01.2017 - 08.2019
- Maintained hygiene and a safe environment, sanitising surfaces and modelling healthy habits.
- Delivered excellent customer service, building positive relationships with children and families.
- Facilitated educational games to reinforce learning of alphabets, numbers, and basic concepts.
- Guided children in daily routines, personal care, and healthy habits.
- Supported emotional and social development, fostering confidence, respect, and teamwork.
- Health and Safety
Administrative Assistant
Healthy Sleep Solutions Hervey Bay
Hervey Bay
1 1 - 08.2019
- Managed front-office operations: phone calls, appointments, and patient files.
- Processed transactions, invoices, and maintained accurate administrative records.
- Prepared packages, coordinated shipments, and managed office inventory.
- Assisted customers, resolved complaints, and promoted services or products.
- Maintained a clean, organized, and professional office environment.
Education
ADVANCED CPR TRAINING
CPR TRAINING
03.2026 - 03.2026
Year 12 Certificate -
Hervey Bay, QLDCertificate 3 -
in Early Childhood Care
Hervey Bay, QLDCert II -
Rural Operations
Hervey Bay, QLDCert II -
Business
Hervey Bay, QLDBlue Card -
Hervey Bay, QLDSkills
- Customer service
- Office administration
- Team collaboration
- Time management
- Communication skills
References
- Lisa, Hervey Bay RSl, 0408 537 681
- Nick, Old Supervisor, 0448639020
Timeline
ADVANCED CPR TRAINING
CPR TRAINING
03.2026 - 03.2026
Childcare Attendant
Grow Early Learning
03.2023 - 01.2024
Childcare Attendant/ Receptionist/ Bar tender/gaming attendant
Rsl Hervey Bay
03.2020 - Current
Childcare Attendant
Good Start Early Learning
01.2017 - 08.2019
Administrative Assistant
Healthy Sleep Solutions Hervey Bay
1 1 - 08.2019
Year 12 Certificate -
Certificate 3 -
in Early Childhood Care
Cert II -
Rural Operations
Cert II -
Business