Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantona Devi

Allawah,NSW

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5
5
years of professional experience

Work History

Retail Assistant

UNIQLO
10.2019 - Current
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Retail Assistant

Officeworks
11.2018 - 09.2019
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Made posters, bound books, laminated, printed photos.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Waitress

Rocksia Hotel
03.2018 - 10.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Certificate III in Spoken And Written English -

Tafe Nsw
Kogarah, NSW
12.2018

Bachelor of Business Studies - Accounting

Taibunessa Khanam Academy Degree College
Juri, Bangladesh
03.2017

Skills

  • Retail Transactions Processing
  • Digital Databases
  • Providing Feedback
  • Upselling Strategies
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • Team Cooperation
  • Returns and Exchanges

Timeline

Retail Assistant

UNIQLO
10.2019 - Current

Retail Assistant

Officeworks
11.2018 - 09.2019

Waitress

Rocksia Hotel
03.2018 - 10.2018

Certificate III in Spoken And Written English -

Tafe Nsw

Bachelor of Business Studies - Accounting

Taibunessa Khanam Academy Degree College

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Shantona Devi