Zahirul Chowdhury
Wiley Park,NSW
Summary
Goal-oriented Admin Officer, dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
11
11
years of professional experience
Work History
Student Support Team Leader
Australian Institute Of Business Intelligence
03.2023 - Current
- Designed the Student Support Operation Policy guideline for the Student Support department.
- Designed and monitored the students movement work Log.
- Drafted and monitored the SOP evaluation guideline for the Admissions Department.
- Provided training and support to the Academic Department on enrollment of students in MESHED.
- Monitored the process to track down the non-commencing students for both current and enrolled students via MESHED and CANVAS.
- Conducted Student Activities and Events to contribute to the student retention.
- Used Microsoft Word, Microsoft Excel, MESHED, RTOM, CANVAS, PRISMS, JotForm, HubSpot and other software tools to maintain student records, process student requests and for other communications.
- Generating Offer letter via MESHED.
- Issuing/cancelling/creating SCVS of COEs via PRISMS to support the Admission Team.
- Support the compliance team on TCSI reporting.
- Conferred with educators to identify current classroom concerns.
- Communicating with students to advise on timetable, course progression and attendance.
- Advising students on enrollment, re-enrollment, course deferment, Leave of Absence, withdrawal or refund.
- Circulating schedules and other notices.
- Answering all communications made from students or agents.
- Organizing and Conducting students Orientation.
- Organizing students graduation ceremony.
- Monitoring student's Course Progression via Meshed and Canvas and taking initiatives to arrange catch up classes/reassessments to improve student's course progression in association with the Academic Department.
- Monitoring student's attendance and issuing warning letters, ITR, or conducting intervention meeting with the students to improve their attendance.
- Coordinating proactively among the departments including accounts while processing any such request of withdrawal, Leave of Absence or deferment.
- Developed and maintained courteous and effective working relationships.
Student Services and Admissions Coordinator
Kenvale College
01.2022 - 03.2023
- Used Microsoft Word, Microsoft Excel, RTOM, CANVAS, PRISMS and other software tools to create documents and other communications.
- Generating Offer letter via RTOM.
- Issuing/cancelling/creating SCVS of COEs via PRISMS.
- Conferred with educators to identify current classroom concerns.
- Communicating with students to advise on schedule, course progression and attendance.
- Advising students on enrollment, re-enrollment, course deferment, Leave of Absence or withdrawal.
- Circulating schedules and other notices.
- Answering all communications made from students or agents.
- Organizing and Conducting students Orientation.
- Organizing students graduation ceremony.
- Monitoring student's Course Progression via RTOM and Canvas and taking initiatives to arrange catch up classes/reassessments to improve student's course progression in association with the Academic Department.
- Monitoring student's attendance and issuing warning letters, ITR, or conducting intervention meeting with students to improve their attendance.
- Coordinating proactively among the departments including accounts while processing any such request of withdrawal, Leave of Absence or deferment.
- Developed and maintained courteous and effective working relationships.
Student Services and Admin Officer
Lead College Pty Ltd.
01.2021 - 12.2021
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Optimized student educational strategies with clear advice on course choices, progression and career options to maintain students retention.
- Monitoring students Course Progression Data Base and acting in accordance with outcome. Example: Communicating with Trainers and Students to arrange catch-up classes to keep the course progression data base healthy.
- Conferred with educators to rebalance classes, increase resource utilization and integrate new technology.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs.
- Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
- Used Microsoft Word, Microsoft Excel, aXcelerate, Moodle, and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Communicating with students to advise on schedule, course progress and attendance.
- Advising students on enrollment, re-enrollment, course deferment, Leave of Absence, Withdrawal and Refund.
- Circulating schedules and other notices.
- Answering all communications made from students or agents.
Customer Service Provider
SUBWAY®Restaurants
05.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Sales Administration Officer
The Magic Touch Australasia Pty Ltd.
11.2019 - 05.2020
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Maintained up-to-date knowledge of Readymade Garment Printers, Laser Printing Papers, Dye Sublimation Printing Accessories, Poly-Flex or Trade Flex Paper and performed competitor analysis.
- Marketed Printers for Readymade Garments to targeted audience at trade shows and events.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Created and launched new online marketing strategies, resulting in [5]% sales increase.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Managed accounts to retain existing relationships and grow share of business.
- Designed CRM Program and Database to enhance lead prospecting and sales management.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encouraged purchases.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing and management teams to develop solutions and accomplished shared objectives.
Marketing Manager
ANON Tech Pty Ltd.
02.2015 - 06.2018
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Senior Officer (Research and Development)
Prime Bank Ltd, Head Office
12.2012 - 11.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Designed Product or Service Prelaunch Feasibility Studies.
- Designed CRM (Customer Relationship Management) Programs.
- Conducted Feasibility Studies on Branch Opening.
- Designed Survey Questionnaire.
- Decided on Market Survey Methodology.
- Generated Reports on conducted surveys, research or feasibility Studies.
- Analyzed affectiveness of ongoing promotions among the customers.
- Gained experience in using SPSS, a software to analyze quantitative research/survey.
- Proof Editing of Reports.
- Conducted Mystery Shopper Survey among the branches to determine the quality of services being provided.
- Resolved problems, improved operations and provided exceptional service.
Education
BBA - Marketing.
American International University-Bangladesh
BangladeshSkills
- Data Entry
- MS Office, MS Excel
- PRISMS, aXcelerate, MOODLE, RTOM, Meshed, Canvas, JotForm, HubSpot, MYOB, Corel Draw, Roland Cut Studio
- Team-building
- Analytical and Critical Thinking
- Problem-Solving
- Attention to Detail
- Maintenance and Repair
- Excellent Communication
- Critical Thinking
- Cultural Awareness
- Dependable and Responsible
- Organization and Time Management
- Multitasking Abilities
Professional Reference
1.Farzan Contractor,
Head Lecturer,
Kenvale College,
Contact: 0431 179 474
2.Shahriar Kabir,
Academic Manager,
Sydney City College of Management.
Former Campus Manager and Academic Coordinator,
Lead College Pty Ltd.
Contact: 0450 298 884
Timeline
Student Support Team Leader
Australian Institute Of Business Intelligence
03.2023 - Current
Student Services and Admissions Coordinator
Kenvale College
01.2022 - 03.2023
Student Services and Admin Officer
Lead College Pty Ltd.
01.2021 - 12.2021
Customer Service Provider
SUBWAY®Restaurants
05.2020 - 12.2020
Sales Administration Officer
The Magic Touch Australasia Pty Ltd.
11.2019 - 05.2020
Marketing Manager
ANON Tech Pty Ltd.
02.2015 - 06.2018
Senior Officer (Research and Development)
Prime Bank Ltd, Head Office
12.2012 - 11.2015
BBA - Marketing.
American International University-Bangladesh
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