Sharniqua Stritch
Ringwood
Summary
Motivated and detail-oriented professional with over 5 years of experience across customer service, administration, and fast-paced environments. Proven ability to manage high-volume enquiries, support business operations, and maintain strong stakeholder relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Betty’s Burgers
07.2024 - Current
- Worked to ensure a positive and hassle-free customer experience.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer
- Demonstrated exceptional customer servicee skills as a server resulting in an increase in customer satisfaction
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Keeping up to date with current and new products in our range
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Engaging with our customers by sharing product knowledge and experience
- Working in a team to achieve goals and objectives together
- Greeted customers in a friendly and professional manner
Customer Service & Sales Consultant
Flick
07.2023 - 12.2023
- Increased group sales by developing and implementing effective sales strategies and techniques.
- Developed and maintained strong customer relationships to drive repeat business.
- Utilized CRM software to track sales activities and client interactions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Team Member & Crew Trainer
McDonald’s
03.2021 - 12.2024
Customer Service Assistant
Funtopia
10.2021 - 01.2022
Education
Year 11-12 -
Elisabeth Murdoch College
Year 7-10 - undefined
Mullauna Secondary College
Skills
- Administrative Support
- Stakeholder Engagement and Communication
- Technical literacy
- Data Entry and Record Management
- Time Management
- Team Collaboration
Certification
White Card certification
Languages
English
Native or Bilingual
Timeline
Customer Service Team Member
Betty’s Burgers
07.2024 - Current
Customer Service & Sales Consultant
Flick
07.2023 - 12.2023
Customer Service Assistant
Funtopia
10.2021 - 01.2022
Team Member & Crew Trainer
McDonald’s
03.2021 - 12.2024
Year 7-10 - undefined
Mullauna Secondary College
Year 11-12 -
Elisabeth Murdoch College