Sharon Leahy
Front desk receptionist
Mackay,QLD
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Bottleshop Attendant
Star Liquor
North Mackay, QLD
12.2022 - 07.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Housekeeper
The Park
Paget, QLD
11.2021 - 10.2022
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Mine Site Cleaner
Coast 2 Coast Site Services
Hay Point, QLD
06.2020 - 10.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Bar & Gaming Attendant
North Mackay Bowls Club
North Mackay, QLD
06.2019 - 05.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
Commercial Cleaner
Cleanfeeling
Mackay, QLD
07.2017 - 03.2019
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Food & Beverage Attendant
The Great Northern Sports Club
Mackay Harbour, QLD
12.2015 - 05.2016
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Monitored inventory and requisitioned low-stock items.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
Food & Beverage Attendant/FOH/Gaming Attendant
Shamrock Hotel
Mackay, QLD
09.2014 - 07.2015
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored inventory and requisitioned low-stock items.
- Greeted guests, promoted specials, and took orders.
Store Manager
Ed Harry Menswear
Mackay, QLD
08.2012 - 12.2013
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Moranbah State High School
Moranbah, QLD 01.1995 - 12.1995
CPCCOHS1001A - Certificate I in Construction - White Card Construction
Blue Dog Training Pty Ltd
Milton, NSW 09.2017 - 09.2017
SITHFAB201 -Provide Responsible Service of Alcohol - Hospitality
Galaxy Training Australia
Samford, QLD 08.2014 - 08.2014
SITHGAM201 - Provide Responsible Gambling Services - Hospitality
Galaxy Training Australia
Samford, QLD 08.2014 - 08.2014
Skills
Organization and Time Management
Licences
Current C Class Open Licence
Timeline
Bottleshop Attendant
Star Liquor
12.2022 - 07.2023
Housekeeper
The Park
11.2021 - 10.2022
Mine Site Cleaner
Coast 2 Coast Site Services
06.2020 - 10.2021
Bar & Gaming Attendant
North Mackay Bowls Club
06.2019 - 05.2020
CPCCOHS1001A - Certificate I in Construction - White Card Construction
Blue Dog Training Pty Ltd
09.2017 - 09.2017
Commercial Cleaner
Cleanfeeling
07.2017 - 03.2019
Food & Beverage Attendant
The Great Northern Sports Club
12.2015 - 05.2016
Food & Beverage Attendant/FOH/Gaming Attendant
Shamrock Hotel
09.2014 - 07.2015
SITHFAB201 -Provide Responsible Service of Alcohol - Hospitality
Galaxy Training Australia
08.2014 - 08.2014
SITHGAM201 - Provide Responsible Gambling Services - Hospitality
Galaxy Training Australia
08.2014 - 08.2014
Store Manager
Ed Harry Menswear
08.2012 - 12.2013
High School Diploma -
Moranbah State High School
01.1995 - 12.1995