Sharon Leahy
Front desk receptionist
Mackay,QLD
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Bottleshop Attendant
Star Liquor
North Mackay, QLD
12.2022 - 07.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Housekeeper
The Park
Paget, QLD
11.2021 - 10.2022
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Mine Site Cleaner
Coast 2 Coast Site Services
Hay Point, QLD
06.2020 - 10.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Bar & Gaming Attendant
North Mackay Bowls Club
North Mackay, QLD
06.2019 - 05.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
Commercial Cleaner
Cleanfeeling
Mackay, QLD
07.2017 - 03.2019
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Food & Beverage Attendant
The Great Northern Sports Club
Mackay Harbour, QLD
12.2015 - 05.2016
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Monitored inventory and requisitioned low-stock items.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
Food & Beverage Attendant/FOH/Gaming Attendant
Shamrock Hotel
Mackay, QLD
09.2014 - 07.2015
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored inventory and requisitioned low-stock items.
- Greeted guests, promoted specials, and took orders.
Store Manager
Ed Harry Menswear
Mackay, QLD
08.2012 - 12.2013
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Moranbah State High School
Moranbah, QLD 01.1995 - 12.1995
CPCCOHS1001A - Certificate I in Construction - White Card Construction
Blue Dog Training Pty Ltd
Milton, NSW 09.2017 - 09.2017
SITHFAB201 -Provide Responsible Service of Alcohol - Hospitality
Galaxy Training Australia
Samford, QLD 08.2014 - 08.2014
SITHGAM201 - Provide Responsible Gambling Services - Hospitality
Galaxy Training Australia
Samford, QLD 08.2014 - 08.2014
Skills
Organization and Time Management
Licences
Current C Class Open Licence
Timeline
Bottleshop Attendant
Star Liquor
12.2022 - 07.2023
Housekeeper
The Park
11.2021 - 10.2022
Mine Site Cleaner
Coast 2 Coast Site Services
06.2020 - 10.2021
Bar & Gaming Attendant
North Mackay Bowls Club
06.2019 - 05.2020
CPCCOHS1001A - Certificate I in Construction - White Card Construction
Blue Dog Training Pty Ltd
09.2017 - 09.2017
Commercial Cleaner
Cleanfeeling
07.2017 - 03.2019
Food & Beverage Attendant
The Great Northern Sports Club
12.2015 - 05.2016
Food & Beverage Attendant/FOH/Gaming Attendant
Shamrock Hotel
09.2014 - 07.2015
SITHFAB201 -Provide Responsible Service of Alcohol - Hospitality
Galaxy Training Australia
08.2014 - 08.2014
SITHGAM201 - Provide Responsible Gambling Services - Hospitality
Galaxy Training Australia
08.2014 - 08.2014
Store Manager
Ed Harry Menswear
08.2012 - 12.2013
High School Diploma -
Moranbah State High School
01.1995 - 12.1995
Similar Profiles
Emma GouldingEmma Goulding
Area Retail Manager at Star LiquorArea Retail Manager at Star Liquor
ANDREW SMITHANDREW SMITH
Customer Service Representative at star liquorCustomer Service Representative at star liquor
Jessica RayJessica Ray
Sales Associate at Lone Star LiquorSales Associate at Lone Star Liquor
Jian-Yi Wang (Michelle)Jian-Yi Wang (Michelle)
Registered Midwife at Mater Private Hospital MackayRegistered Midwife at Mater Private Hospital Mackay
Minju JojoMinju Jojo
Registered Nurse ( Medical Ward) at Mackay Base HospitalRegistered Nurse ( Medical Ward) at Mackay Base Hospital