Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Whyte

Glenfield

Summary

Warranty Manager, Warranty Administration, Data & Web Co-Ordinator, Data Analyst, Records Assistant, Data Entry, Store Systems Manager, Training Specialist, Administration Manager

Overview

42
42
years of professional experience

Work History

Warranty Administration/Manager Asia-Pacific-ISC

Hyster-Yale Materials Handling
07.2015 - 08.2025
  • Provide day-to-day support for all warranty issues for dealerships within the Asia-Pacific-ISC region, major accounts and Fleet Customers and internal departments
  • Ensuring all claims are lodged, reviewed, processed in accordance to HYMH policies and procedures including extended warranty claims
  • Rewriting and updating internal control documents encompassing all facets of warranty as required, ensuring Dealer Operations Manual is also compliant and up to date
  • Training Dealerships as required on portal functions and the current warranty system throughout our region
  • Troubleshooting/problem solving for all warranty related issues entered via the dealership portal
  • Confirm compliance for all unit registrations by the dealership
  • Ensuring all monthly reports are done in a timely manner for Snr. Exec. within our region and also for our other Global theatres (the Americas, Europe and China)
  • Issuing/tracking of Field Product improvements with our dealerships to ensure compliance
  • Lodging of claims where applicable with OEM’s for vendor recovery where possible
  • Writing and updating of Warranty Statements for all models made for our region for HYMH
  • Key Accountabilities:

Data and Web Coordinator

Office Brands
02.2012 - 08.2013
  • Completion of variation reports from the system and proposed pricing
  • Support Licensees with all issues relating to suppliers, products, catalogues/flyers and intranet
  • Maintain accurate catalogue and flyer data utilizing internal database
  • Created and managed submission requests from suppliers, receipted and distributed to Product Mangers
  • Coordinate the supply of images and data from suppliers
  • Intranet – improved and maintained the merchandising section of the Office Brands licensee intranet site
  • Sourcing and loading product images and creating code product codes for members
  • Coordination and update of supplier cost prices and tender documentation
  • Key Accountabilities:

Administration

BOC Australia
02.2010 - 01.2012
  • Monitoring Warehouse email and answering questions and requests as needed
  • Answering phone Calls from Customers, Gas and Gear Outlets etc
  • Processing All Daily orders from NDC and DDC in SAP System
  • Checking documentation is provided for all deliveries
  • Entering Consignment Information into SAP System to correspond to orders sent
  • Checking and Processing of paperwork regarding incorrect deliveries from vendors
  • Complete Daily Management Scorecard
  • Issuing of Paperwork for Dangerous Goods Consignments
  • Processing of 12.30 Urgent Orders, assist with dropping of orders as required
  • Filing of Transport Order Picks and BOC Delivery Dockets
  • Assist with Putaways and Inbound delivery Filing
  • Key Accountabilities:

Records Assistant

Burwood Council
01.2008 - 01.2010
  • Sorting and distributing physical mail for all at Council
  • Registering any required matters into authority prior to scanning into Trim system
  • Summarizing and collating cheques for Customer Service to efficiently enter into system
  • Prioritizing mail ready for scanning and actioning same
  • Checking Council email box and actioning or distributing emails as required
  • Working with different internal systems efficiently
  • Liaising with personnel at all levels of Council
  • Maintaining statistics for management use
  • Maintaining physical files accurately and in a timely manner
  • Working efficiently to deadlines
  • Upholding all Council procedures within the Records Department
  • Answering incoming queries and troubleshooting where necessary
  • General data entry duties
  • Key Accountabilities:

Data Analyst

Toyota Australia – Taren Point
12.2007 - 12.2008
  • Maintaining Data Integrity of Customer Records within CDW historical and current
  • Liaising with personnel at all levels including internal Management
  • Dealerships, Dealer Principals, CRM Managers, Customers
  • All aspects of Problem Solving affecting the CDW
  • Working with different internal systems including SAP, Lotus Notes
  • Achieving targets set out by management
  • Data entry duties
  • Answering incoming call queries relating to Data Integrity Reports
  • Report creation for Dealerships Australia Wide
  • Liaising with BI for Technical System Support
  • Assisting in the provision of reports for business and management
  • Address Research using Internet, Australian Post and SAP databases
  • Key Accountabilities:

Office Assistant

Centrelink
01.2007 - 01.2007
  • Providing direct assistance to management
  • Recording of customer details on computer system
  • Handling customer enquiries and referring customers onto correct area
  • General data entry duties
  • Filing of customer records
  • Key Accountabilities:

Receptionist

Nexxt Services
01.2005 - 01.2006
  • All incoming phone calls on switch
  • Stationary orders for business
  • Meet and Greet all Visitors
  • Check all incoming phone orders into the business
  • Fax all external orders
  • Follow up all customer enquiries and complaints effectively
  • Hiring of employees for our High Volume Production Kitchen
  • Key Accountabilities:

Mobile Canteen Services Team Leader

Nexxt Services
01.1994 - 01.2005
  • Supervise 50-60 sales van drivers
  • Supervise all daily operations
  • Responsible for cash control
  • Responsible for training of sales van drivers
  • Oversee stock control for sales vans
  • Ensure OH & S procedures are adhered to
  • Follow up all customer enquiries and complaints effectively
  • Key Accountabilities:

Store Manager

World 4 Kids, Miranda and Bankstown
01.1993 - 01.1994
  • Operation of 2 high sales volume branches of World 4 Kids
  • Hiring, training and coordination of a staff of 60 permanent and casual employees
  • Direction of floor sales activities
  • Merchandising, inventory control, stock ordering, cash control & all other administrative tasks
  • Preparation of daily, weekly and monthly reports
  • Coordination of special programs and events
  • Providing system support
  • Assisting in developing local marketing and advertising strategies
  • Liaising with staff of all levels including corporate personnel
  • Key Accountabilities:

Night Manager

Coles Supermarket, Kareela
01.1992 - 01.1993
  • Operation of night shift of a 24hr supermarket
  • Handling of all responsibilities of daytime store manager
  • Management, training and coordination of 60 permanent, casual and night-fill staff
  • Observation of extra security procedures
  • Implementation of OHS procedures
  • Rosters for Night Personnel
  • Supervision of Night Fill Staff
  • All night time cash handling – Armoured Pick up
  • Key Accountabilities:

Merchandise

Super K, Marrickville
01.1991 - 01.1992
  • Responsible for the maintenance of the computer system and cash registers
  • Training of all personnel on the functionality of the registers
  • Responsibility for all price changes, ticketing and other system procedures
  • Liaising with the Head Office System Support Group based in Melbourne
  • Key Accountabilities:

Administration Manager

Coles Supermarket, Engadine
01.1990 - 01.1991
  • Responsibility for cash control and Armaguard transfer funds
  • Act as Systems Administrator for HR and Payroll
  • Coordination of wages, rosters, budgets, journal entries, accounts payable, wire transfers for direct deposits and other financial procedures
  • Key Accountabilities:

Training Specialist

Coles Myer Head Office (Melbourne)
01.1988 - 01.1990
  • Responsibility for the training of 20 help desk consultants
  • Development of training programs, aides and materials to instruct staff on the procedures and operation of the POS computer
  • Conduct of highly effective classroom sessions and hands-on training
  • Identification and resolution of problems
  • Working on help desk to experience trouble shooting first hand
  • Documentation of problems, solutions and procedures
  • Key Accountabilities:

Store Systems Manager

K-Mart Hurstville
01.1986 - 01.1988
  • Responsible for the maintenance of the computer system and cash registers
  • Training of 16-18 staff on the functionality of the registers
  • Responsible for all price changes, ticketing and other system procedures
  • Liaising with Head Office System Support Group in Melbourne
  • Key Accountabilities:

Staff Trainer

Coles Myer – NSW State Office
01.1984 - 01.1986
  • Training of all store managers, department managers and merchandise managers on the new computer system, registers and scanning devices
  • Travel all over NSW to conduct classroom and hands-on training
  • Attend all new store openings to ensure that all staff are fully trained regarding the functionality and operational procedures of the registers
  • Perform trouble shooting procedures
  • Provide appropriate training documentation
  • Key Accountabilities:

Education

Skills

  • A high energy, self-motivated, self starter with the ability to develop and establish an efficient, highly organised, productive work environment
  • Expertise that encompasses all areas of retail management, administration and people management skills
  • High level of interpersonal skills and confident communication both written and verbal
  • Proven administration experience in a fast paced, work environment with the ability to support all levels of the business operation
  • Proven expertise in staffing, training, motivation and evaluation of staff to assure adherence to quality service and customer satisfaction
  • Ability to effectively provide administrative support to all levels of personnel
  • Ability to build rapport with customers, OEM’s or a Dealership network
  • Excellent customer service skills
  • Intermediate to advanced knowledge of all aspects of the computer including MS, CM, AS400, SAP, Salesforce

Timeline

Warranty Administration/Manager Asia-Pacific-ISC

Hyster-Yale Materials Handling
07.2015 - 08.2025

Data and Web Coordinator

Office Brands
02.2012 - 08.2013

Administration

BOC Australia
02.2010 - 01.2012

Records Assistant

Burwood Council
01.2008 - 01.2010

Data Analyst

Toyota Australia – Taren Point
12.2007 - 12.2008

Office Assistant

Centrelink
01.2007 - 01.2007

Receptionist

Nexxt Services
01.2005 - 01.2006

Mobile Canteen Services Team Leader

Nexxt Services
01.1994 - 01.2005

Store Manager

World 4 Kids, Miranda and Bankstown
01.1993 - 01.1994

Night Manager

Coles Supermarket, Kareela
01.1992 - 01.1993

Merchandise

Super K, Marrickville
01.1991 - 01.1992

Administration Manager

Coles Supermarket, Engadine
01.1990 - 01.1991

Training Specialist

Coles Myer Head Office (Melbourne)
01.1988 - 01.1990

Store Systems Manager

K-Mart Hurstville
01.1986 - 01.1988

Staff Trainer

Coles Myer – NSW State Office
01.1984 - 01.1986

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Sharon Whyte