Shawn Armstrong
Gregory Hills,NSW
Summary
Results-driven leader with a focus on promoting efficiency, service, and productivity to surpass business targets. Skilled in enhancing customer satisfaction through the delivery of high-quality, organized, and visually appealing products. Exceptional conflict management and organizational abilities.
Overview
8
8
years of professional experience
Work History
Fresh Combined Manager
Woolworths
09.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Reduced food waste by overseeing and planning ingredients, anticipating customers, and popularity of items.
- Working with production planners.
- Worked in close collaboration with team members to ensure Deli Counter is always customer ready.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of products to ensure the company's standard is met.
- Oversaw food preparation, production, and presentation according to quality standards.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Promotional planning.
- Quality control analysis.
- Coaching and mentoring.
- Retail management background.
- Consistently maintaining Inventory Health.
- Customer Service.
- Performance improvements.
- Schedule management.
- Recruiting and hiring.
- Customer retention and satisfaction.
- Profit and loss accountability.
- Promoted safe working conditions by monitoring food safety procedures and equipment.
- Maximized stores' Voice of Customer scores by training employees well and implementing strong customer relations standards.
- Prioritized job duties, delegating tasks to team, and maintaining department standards.
Produce Manager
Woolworths
03.2017 - 09.2022
- Trained and coached new team members.
- Replenished, rotated, and culled displays several times daily.
- Participated in quarterly inventory counts and conducted inventories.
- Received produce deliveries and unloaded produce.
- Planned attractive displays, replenishing purchased items to maintain an eye-catching appearance.
- Lead by example and took responsibility for all actions, drive culture of performance excellence.
- Coordinated, efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Price produce to achieve margin and sales goals while maintaining a competitive pricing profile.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Education
Bachelor of Communications: Advertising -
Western Sydney University
ParramattaSkills
- Team Leadership
- Time Management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Staff Training and Development
- Sales management
- Strategic Planning
- Key Performance Indicators
Timeline
Fresh Combined Manager
Woolworths
09.2022 - Current
Produce Manager
Woolworths
03.2017 - 09.2022
Bachelor of Communications: Advertising -
Western Sydney University