Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawn Armstrong

Gregory Hills,NSW

Summary

Results-driven leader with a focus on promoting efficiency, service, and productivity to surpass business targets. Skilled in enhancing customer satisfaction through the delivery of high-quality, organized, and visually appealing products. Exceptional conflict management and organizational abilities.

Overview

8
8
years of professional experience

Work History

Fresh Combined Manager

Woolworths
09.2022 - Current
  • Delegated work to staff, setting priorities and goals.
  • Reduced food waste by overseeing and planning ingredients, anticipating customers, and popularity of items.
  • Working with production planners.
  • Worked in close collaboration with team members to ensure Deli Counter is always customer ready.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of products to ensure the company's standard is met.
  • Oversaw food preparation, production, and presentation according to quality standards.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promotional planning.
  • Quality control analysis.
  • Coaching and mentoring.
  • Retail management background.
  • Consistently maintaining Inventory Health.
  • Customer Service.
  • Performance improvements.
  • Schedule management.
  • Recruiting and hiring.
  • Customer retention and satisfaction.
  • Profit and loss accountability.
  • Promoted safe working conditions by monitoring food safety procedures and equipment.
  • Maximized stores' Voice of Customer scores by training employees well and implementing strong customer relations standards.
  • Prioritized job duties, delegating tasks to team, and maintaining department standards.

Produce Manager

Woolworths
03.2017 - 09.2022
  • Trained and coached new team members.
  • Replenished, rotated, and culled displays several times daily.
  • Participated in quarterly inventory counts and conducted inventories.
  • Received produce deliveries and unloaded produce.
  • Planned attractive displays, replenishing purchased items to maintain an eye-catching appearance.
  • Lead by example and took responsibility for all actions, drive culture of performance excellence.
  • Coordinated, efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Price produce to achieve margin and sales goals while maintaining a competitive pricing profile.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Education

Bachelor of Communications: Advertising -

Western Sydney University
Parramatta

Skills

  • Team Leadership
  • Time Management
  • Cross-Functional Teamwork
  • Complex Problem-Solving
  • Staff Training and Development
  • Sales management
  • Strategic Planning
  • Key Performance Indicators

References

• Patricia Rose | Woolworths Metro Store Manager | 0405 589 660.
• Dane Robbie | Woolworths Metro Store Manager | 0424 886 674.
• Michael Hubbard | Woolworths Metro Store Manager | 0435 145 218
• Sasha Bosilkovski | Woolworths Metro Manager | 0420 663 649 

• Joshua Cole | Woolworths Supermarket Store Manager | 0429 868 065

Timeline

Fresh Combined Manager

Woolworths
09.2022 - Current

Produce Manager

Woolworths
03.2017 - 09.2022

Bachelor of Communications: Advertising -

Western Sydney University

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Shawn Armstrong