Shaylee Mark
Rockhampton,Australia
Summary
Dynamic professional with extensive experience in project coordination and leadership at Queensland Ambulance Service. Demonstrated success in optimising facility maintenance and improving operational practices. Strong analytical and problem-solving skills enhance effective communication and collaboration, driving business improvement initiatives. Committed to achieving results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
A/Business Support Officer
Queensland Ambulance Service
Rockhampton, Australia
10.2025 - Current
- Coordinated facility maintenance activities, including planned maintenance and urgent repairs across multiple sites.
- Liaised with contractors, vendors, and stakeholders to ensure compliance with safety and quality standards.
- Managed procurement and administration for minor works, equipment, contracts, and security in collaboration with Qbuild and State QAS stakeholders.
- Prioritised and scheduled maintenance requests using QBuild systems to optimise efficiency and minimise downtime.
- Monitored progress, maintained records, and prepared management reports on maintenance status and budget adherence.
- Oversaw financial operations including accounts payable/receivable and compliance with reporting standards.
- Established reporting frameworks to identify risks and enhance operational practices through business improvement initiatives.
- Provided leadership and mentoring to administrative teams, fostering a culture of safety, diversity, and inclusion.
Administration Officer, Workplace Health & Safety and Human Resources
Queensland Ambulance Service
03.2025 - Current
- Provide high level administrative support to the regional WHS & HR team including handling of confidential and sensitive information
- Maintaining WHS records / registers (incidents, hazards, risk assessments, medical certificates)
- Oversee incident reporting systems, ensuring all incidents, hazards and near misses are logged and followed up
- Track and monitor progress of corrective actions from incident investigations
- Follow-up actions from incident investigations (tracking corrective actions, ensuring implementers report back).
- Provide administrative support to senior management – meeting agendas, minutes, action follow up and correspondence
- Contribute and manage audits/ compliance checks, liaising with internal and external stakeholders
- Data entry, tracking and reporting for month HR & WHS reports
Administration Officer, Workforce and Recruitment Services
Central Queensland Hospital and Health Services
04.2023 - 03.2025
- Coordinated departmental rostering for medical, nursing, and operational staff, ensuring compliance with fatigue management and safe staffing requirements.
- Prepared and processed recruitment documentation, employment contracts, and workforce records in line with HR and Queensland Health policies.
- Monitored and reconciled staff entitlements, including overtime, underpayments, and overpayments, escalating discrepancies and supporting payroll resolution.
- Provided workforce data and reporting to managers, supporting strategic workforce planning and decision-making.
- Liaised with doctors, nurses, and operational staff to resolve workforce queries with professionalism and discretion.
Service Coordinator
Rentokil Initial
Rockhampton, Australia
08.2021 - 04.2023
- Build and maintain relationships with customers, plan and coordinate Pest Control Services, understand requirements for each person's role / job, Scheduling for large Contracts
Receptionist
City Printing Works
Rockhampton, Australia
01.2021 - 08.2021
- Customer Service, answering enquiries, filing, working within teams, answering or referring inquiries
Team Member
Tyre
Rockhampton
11.2020 - 02.2021
- Working with Customer Service, Team Building, assisting customers, stocking items and merchandising
Secretary, Clinical Director and Nursing Director
Central Queensland Hospital and Health Service
Rockhampton, Australia
Australia
- Provided high-level executive support to senior clinical leadership while ensuring confidentiality.
- Managed departmental rosters and staff schedules to facilitate operational efficiency.
- Coordinated reimbursement claims, travel bookings, and financial documentation in compliance with policies.
- Oversaw calendar management and meeting organization, including agenda preparation and minute-taking.
- Maintained accurate records and data systems to support clinical governance and performance monitoring.
- Ensured effective communication across teams to promote smooth daily operations in healthcare.
Administration Officer, Medical Unit
Central Queensland Hospital and Health Service
Rockhampton, Australia
Australia
- Handled and maintained patient charts and medical records in accordance with privacy and confidentiality standards.
- Acted as a point of contact for patients, clinicians, and multidisciplinary teams, providing clear and empathetic communication.
- Generated and analyses reports using clinical systems such as ORMIS and Hibiscus, ensuring timely delivery of information for operational needs.
- Supported unit workflow by managing data entry, documentation, and filing systems accurately and efficiently.
- Assisted with coordinating patient care logistics, contributing to smooth daily operations within the medical unit.
Administration Officer, Rockhampton Day Surgery
Central Queensland Hospital and Health Service
Rockhampton, Australia
Australia
- Managed patient records and charts, ensuring accuracy, compliance, and timely availability for clinical staff.
- Delivered frontline administrative support to patients, nursing staff, and surgeons, maintaining a high level of customer service.
- Produced operational and clinical reports via ORMIS and Hibiscus systems to support theatre scheduling and service efficiency.
- Assisted with scheduling and coordination of day surgery patients, ensuring smooth patient flow and adherence to procedures.
- Collaborated with colleagues and external stakeholders to resolve issues promptly, maintaining efficiency in a high-volume environment.
Education
High School Diploma -
Glenmore State High Scool
Rockhampton12-2020
Skills
- Communication skills
- Leadership abilities
- Effective time management
- Analytical problem solving
- Eager learner
- Project coordination
- Flexibility and adaptability
- Active listening
Certification
- ‘C’ Class QLD Drivers License
- First Aid / CPR Certificate
- Certificate II in Business
- Certificate I in Financial Service
- Certificate II In Sport and Recreation
- Certificate III in Hospitality
- Blue Card - Working with Children
References
- Meleisha Lill, Queensland Ambulance Service, Manager Workforce, 0461 101 185
- Stephanie Clarke, Queensland Ambulance Service, Senior HR Consultant, 0408 589 056
- Jennifer Cousens, Queensland Ambulance Service, Senior WHS Consultant, 0437 780 840
Timeline
A/Business Support Officer
Queensland Ambulance Service
10.2025 - Current
Administration Officer, Workplace Health & Safety and Human Resources
Queensland Ambulance Service
03.2025 - Current
Administration Officer, Workforce and Recruitment Services
Central Queensland Hospital and Health Services
04.2023 - 03.2025
Service Coordinator
Rentokil Initial
08.2021 - 04.2023
Receptionist
City Printing Works
01.2021 - 08.2021
Team Member
Tyre
11.2020 - 02.2021
Secretary, Clinical Director and Nursing Director
Central Queensland Hospital and Health Service
Australia
Administration Officer, Medical Unit
Central Queensland Hospital and Health Service
Australia
Administration Officer, Rockhampton Day Surgery
Central Queensland Hospital and Health Service
Australia
High School Diploma -
Glenmore State High Scool