Shazil Rana
MONASH,ACT
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Being part of a family of 9, tends to help me attend to all problems with a solution, handling any type of customer without worry.
Overview
2
2
years of professional experience
Work History
Theme Park Cast Member
Lollipops Playland & Cafe
01.2021 - 12.2021
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Restaurant Waiter
Turkish Delight
04.2020 - 12.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Student
Narrabundah College
Kingston, ACT12.2022
Skills
- Character Performances
- Ensuring Guest Safety
- Controlling Inventory
- Vehicle Dispatch
- Customer Needs Assessments
- Event Promotion
- Customer Inquiries
- Routine Maintenance
- Guest Interaction
- Issue Resolution
- Management of Repair Parts
- Customer Retention
- Operational Efficiency and Safety
- Member Services
- Emergency Procedures
- Cash Handling
- Customer Experience
- Customer Satisfaction
Accomplishments
- Resolved product issue through consumer testing.
- Achieved safety by completing efficient solutions with accuracy and efficiency.
- Supervised team of 12 staff members.
Football Captain
Premier League Football captain of three years and Boxing ACT contender of Elite level.
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Elementary
Timeline
Theme Park Cast Member
Lollipops Playland & Cafe
01.2021 - 12.2021
Restaurant Waiter
Turkish Delight
04.2020 - 12.2020
No Degree - Student
Narrabundah College
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