Summary
Overview
Work History
Education
Timeline
Generic

Sheena Kiploks

Romsey,VIC

Summary

Seasoned Retail Manager with 21+ years of expertise in customer service and healthcare sectors, demonstrating exceptional leadership and organizational skills. Proficient in staff training, customer relations, and financial management, with a proven track record of enhancing sales growth and customer satisfaction. Passionate about driving team performance and implementing innovative solutions to streamline operations and boost overall efficiency.

Overview

22
22
years of professional experience

Work History

Dispensary Technician

Chemist Warehouse Gisborne
10.2024 - Current
  • Solved customer problems in-person or over telephone by assisting with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Waitress

Mt Monument Winery
04.2022 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with demanding customers or during busy shifts.

Retail Manager

Chemist Warehouse Gisborne
01.2010 - 01.2021
  • Managed retail operations, achieving measurable sales growth and improved customer satisfaction.
  • Trained and supervised staff, enhancing team efficiency and reducing turnover.
  • Handled cash transactions and store banking with precision, ensuring financial accuracy.
  • Coordinated medication orders and Medicare claims, streamlining processes and reducing errors.
  • Elevated store revenue by optimizing medication order processes and enhancing customer consultations.
  • Maintained meticulous Medicare and NDSS records, ensuring compliance and accurate claims processing.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Passionately trained staff on new health products and customer service techniques, boosting store performance.

Pharmacy Assistant

Walshe, Baird & Bell Pharmacy, Sunbury
01.2003 - 01.2010
  • Managed medication orders, ensuring timely and accurate delivery to enhance patient care.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Eagerly assisted customers with health inquiries, enhancing service quality.
  • Supported senior pharmacists in complex prescription management.
  • Optimized stock levels, reducing waste and increasing availability.
  • Enhanced patient satisfaction through dedicated customer service interactions.

Education

VCE Completion -

Sunbury Downs Secondary College
01.2000

Certificate II - Community Pharmacy

Pharmacy Guild of Australia
01.2007

Certificate III - Community Pharmacy

Pharmacy Guild of Australia
01.2007

Certificate III - Dispensary Technician

Pharmacy Guild of Australia
01.2007

Diploma - Beauty Therapy

Endota Wellness College
01.2023

Certificate III - Business (Medical Administration)

MAT
01.2024

Graduate Diploma - Dermal Science

AACDS
06.2025

Timeline

Dispensary Technician

Chemist Warehouse Gisborne
10.2024 - Current

Waitress

Mt Monument Winery
04.2022 - 08.2024

Retail Manager

Chemist Warehouse Gisborne
01.2010 - 01.2021

Pharmacy Assistant

Walshe, Baird & Bell Pharmacy, Sunbury
01.2003 - 01.2010

Certificate II - Community Pharmacy

Pharmacy Guild of Australia

Certificate III - Community Pharmacy

Pharmacy Guild of Australia

Certificate III - Dispensary Technician

Pharmacy Guild of Australia

Diploma - Beauty Therapy

Endota Wellness College

Graduate Diploma - Dermal Science

AACDS

VCE Completion -

Sunbury Downs Secondary College

Certificate III - Business (Medical Administration)

MAT

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Sheena Kiploks