Suraj Adhikari
Darwin,NT
Summary
A dynamic professional with expertise in hospitality and gaming, adept in operational leadership, customer satisfaction, and compliance. As a Duty Manager, Gaming Supervisor, and Food and Beverage Attendant, excels in enhancing service delivery, managing teams, and ensuring regulatory adherence. Known for a proactive approach, strong communication, and problem-solving skills, effectively improves operational efficiency and customer experiences. Committed to excellence, this professional leverages a versatile skill set to drive team performance and business success in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Gaming Supervisor
Parap Tavern
01.2023 - Current
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Overseeing Gaming Operations
- Maintaining Security and Integrity
- Ensuring Compliance with Laws and Regulations
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
Duty Manager
The Reserve Darwin
02.2023 - 03.2024
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored workflow to improve employee time management and increase productivity.
- Assisting and Resolving Customer Issues
Food and Beverage Attendant
Double Tree Hotel By Hilton
03.2022 - 12.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Education
Associate of Applied Science -
Sainik Awasiya Mahavidyalaya Chitwan
Chitwan, NepalBachelor of Science - Engineering( Civil And Structural)
Charles Darwin University
Casuarina, NT02.2020
Skills
- Team motivation and Team building
- Time Management and Analytical Thinking
- Goal Setting and Problem-Solving
- Adaptability and Innovative
- Collaboration and communication
- Team Player
- Consistent and Flexible
- Strong work ethics and code
- Project Management
- Structural Analysis and Design
- Learning and Development
- Relationship Management
Timeline
Duty Manager
The Reserve Darwin
02.2023 - 03.2024
Gaming Supervisor
Parap Tavern
01.2023 - Current
Food and Beverage Attendant
Double Tree Hotel By Hilton
03.2022 - 12.2022
Associate of Applied Science -
Sainik Awasiya Mahavidyalaya Chitwan
Bachelor of Science - Engineering( Civil And Structural)
Charles Darwin University
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