Shirley Yau
Asquith,NSW
Summary
I am a dedicated, hardworking and reliable worker with over 20 years of experience having previously owned my own newsagent/ post office business in Wheeler Heights. I can work in a fast paced work environment and communicate well with customers.
Overview
22
22
years of professional experience
Work History
Newsagent Manager
Wheeler Heights Newsagent
Wheeler Heights
01.2002 - 04.2024
- Selling Lottery Products
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Management of magazines and papers return
- Greeted Customers and answered any questions they had about the stores products and services
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with accuracy
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Maintained a clean work environment to promote safety standards.
- Demonstrated knowledge of audit and compliance standards.
Post Office Retail Assistant
Wheeler Heights LPO
Wheeler Heights, NSW
01.2002 - 04.2024
- Processed payments using cash register, credit card machine and POS system.
- Fulfilling western Union transactions, domestic and international postage transactions, payment of bills and banking including deposits and handling of cash
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- parcel Collect and pick up procedures
Education
Advanced Diploma of Accounting - Accounting
TAFE NSW
North Sydney12-1997
Skills
- Great operations management
- Marketing
- Time Management
- Good communication skills
- Can speak Mandarin, Cantonese and English
Languages
English
Professional
Cantonese
Native/ Bilingual
Mandarin
Professional
Timeline
Newsagent Manager
Wheeler Heights Newsagent
01.2002 - 04.2024
Post Office Retail Assistant
Wheeler Heights LPO
01.2002 - 04.2024
Advanced Diploma of Accounting - Accounting
TAFE NSW
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