Shoko Ikeda
Summary
A hard-working, motivated individual who works well in a team, but can also work independently when required. An experienced individual with 7+ years in the hospitality and customer services industry, who enjoys supporting people, both colleagues and customers. Strongest skills include attention to detail, and being thorough and approachable, meaning that customers feel comfortable with me which strengthens communication.
Overview
12
12
years of professional experience
Work History
Server
Dubonnet Restaurant
04.2022 - 06.2023
- Set up banquet tables and chairs based on event requirements.
- Serve appetizers, deliver entrees, and refill beverages promptly for guests.
Assistant(General Affairs Department)
Tokai Soft Co.,Ltd
11.2020 - 05.2023
- Handle personal information, employee information desk services.
- Enter information into Microsoft Excel/Spreadsheet and use Microsoft Word for a range of purposes.
- Communicate with internal employees via e-mail, and take both internal and external calls.
Assistant(Order Management Centre)
YKK AP Co.,Ltd
08.2017 - 04.2020
- Collect information and enter into Microsoft spreadsheets and combine multiple sheets to make information easily accessible.
- Create daily and weekly order sheets, update schedules and distribute to colleagues and contracted companies.
Cashier
JR Nagoya Takashimaya (Food Retail)
04.2016 - 05.2017
- Count money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintain customer satisfaction with quick and professional handling of the wrapping and bagging of products.
Server /Dishwasher
Ipoh Satay House
10.2015 - 01.2016
- Communicate with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Keep kitchen areas neat and clean by removing trash and organizing supplies.
Server /Kitchen Hand
Shoan Yakiniku Restaurant
03.2011 - 08.2015
- Cultivate warm relationships with regular customers.
- Explained menu items and suggested options to match customers' preferences.
- Season and cook food according to recipes or personal judgment and experience.
- Learn other teammates' work tasks to train as backup.
Education
Bachelor of Arts - Faculty of Global Culture And Communication
Aichi Shukutoku University
Aichi, Japan03.2014
Skills
- Commencing Barista and RSA course (Jul31-Aug25)
- Test of English for International Communication score 835/990
- Certificate IV in Massage Therapy
References
Available on Request
Languages
English
Professional Working
Japanese
Native or Bilingual
availability
Flexible, available immediately
visa type
Working Holiday Visa
valid until 06/2024
volunteer
Community Foods CO-OP, Cairns, QLD ｜08/2023 to Current
Timeline
Server
Dubonnet Restaurant
04.2022 - 06.2023
Assistant(General Affairs Department)
Tokai Soft Co.,Ltd
11.2020 - 05.2023
Assistant(Order Management Centre)
YKK AP Co.,Ltd
08.2017 - 04.2020
Cashier
JR Nagoya Takashimaya (Food Retail)
04.2016 - 05.2017
Server /Dishwasher
Ipoh Satay House
10.2015 - 01.2016
Server /Kitchen Hand
Shoan Yakiniku Restaurant
03.2011 - 08.2015
Bachelor of Arts - Faculty of Global Culture And Communication
Aichi Shukutoku University
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