Shokoufeh Sanaeinia
West Footscray,VIC
Summary
Dedicated Support Worker with a proven track record at Care Services Australia, enhancing client wellbeing through exceptional emotional support and daily living assistance. Excelled in teamwork and problem-solving, significantly improving client satisfaction. Skilled in first-aid and CPR, ensuring safety and health. Advocated for equitable access to resources, fostering independence and community integration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Care Services Australia
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional and social support.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Documented client progress and activities in accordance with agency policies and procedures.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Operation Theatre Nurse
Golsar Hospital
09.2015 - 10.2023
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Advocated for and strived to protect health, safety, and rights of patient.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided effective bedside care to patients before and after procedures to deliver comfort.
Education
Certificate III - Individual Support
Skills And Employment Institute of Australia
Sydney, NSW05.2019
Bachelor Of Nursing - Nursing
Islamic Azad University
Iran06.2012
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Cultural Sensitivity
- Clean Driving Record
- Mobility support
- Personal care assistance
- First-aid and CPR
- Housekeeping and laundry
- Disability care
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Patient support
- Active Listening
- Relationship Building
Certification
First Aid
Cpr
Certificate three in individual support
Child abuse
Infection control
NDIS screening check
NDIS worker screening Module
Working with children card
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Support Worker
Care Services Australia
06.2023 - Current
Operation Theatre Nurse
Golsar Hospital
09.2015 - 10.2023
Certificate III - Individual Support
Skills And Employment Institute of Australia
Bachelor Of Nursing - Nursing
Islamic Azad University
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