SHURUQ GOSS
Broken Hill,Australia
Summary
Results-driven Customer Service Professional skilled in enhancing customer loyalty through effective problem resolution and mentoring initiatives. Developed critical thinking and relationship-building capabilities, contributing to quality assurance and sales success. Productive Kitchen Hand experienced in food preparation, equipment maintenance, and compliance with hygiene standards, demonstrating strong time management and teamwork to optimize kitchen operations.
Overview
7
7
years of professional experience
Work History
Kitchen Hand
Broken Hill Pub
Broken Hill, NSW
06.2025 - 08.2026
- Assisted chefs with food preparation and ingredient management.
- Maintained cleanliness of kitchen equipment and work areas.
- Organized and stocked supplies for efficient kitchen operations.
- Followed safety and hygiene standards consistently in all tasks.
- Collaborated with team members to ensure smooth service flow.
- Helped train new kitchen staff on procedures and safety protocols.
- Ensured proper sanitation of dishes and silverware by effectively operating dishwashing equipment.
- Followed recipes accurately while adhering to portion control standards.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
Customer Service Representative
Sufi Bakery
Broken Hill, Australia
10.2019 - 06.2025
- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coached and mentored new hires, facilitating their successful integration and enhancing team performance.
Bakery Worker
Sufi Bakery
Broken Hill, Australia
03.2019 - 06.2025
- Collaborated with team members to foster positive work environment, contributing to seamless daily operations.
- Arranged bakery displays to effectively highlight baked goods and pastries, enhancing product visibility and appeal.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Demonstrated versatility by decorating sweets, preparing doughs, mixing batters, and baking pastries.
- Monitored counter and display inventory, restocking items and coordinating with kitchen for timely replenishment, ensuring optimal product availability.
Education
None -
Broken Hill Highschool
Broken Hill, NSWSkills
- Food safety practices
- Sanitation procedures
- Food preparation
- Quality assurance
- Chemical safety protocols
- Time management strategies
- Employee onboarding
- Team collaboration
- Effective communication methods
- Active listening techniques
- Critical thinking
- Customer service
Timeline
Kitchen Hand
Broken Hill Pub
06.2025 - 08.2026
Customer Service Representative
Sufi Bakery
10.2019 - 06.2025
Bakery Worker
Sufi Bakery
03.2019 - 06.2025
None -
Broken Hill Highschool