Siddharth Chandran
North Melbourne,VIC
Summary
Passionate and eager professional with strong customer service and application development skills. In the role as an application development analyst, helped in discovering security vulnerabilities, wrote automated test scripts, and excelled in Myer's customer service department, obtaining 92% satisfaction through skillfully addressing complaints and cultivating a rapport with customers. Competent in communication, SQL, business analysis, Power Bi, Python, and JavaScript. Adept at working under pressure and interacting with cross-functional teams.
Overview
3
3
years of professional experience
2
2
Certification
4
4
years of post-secondary education
Work History
Service and Selling Team Member
Myer Australia (Chadstone)
10.2023 - Current
- Expertly addressed customer inquiries encompassing product information, promotions, and store policies, ensuring prompt and accurate assistance.
- Facilitated seamless online returns, overseeing the process from initiation to resolution while adhering to established return policies and procedures.
- Provided personalized service to customers in Manchester, Homewares, Men's Fashion, and Tabletop, offering guidance and assistance tailored to their individual preferences and requirements.
- Achieved a remarkable 92% rate of 10/10 customer reviews over a period of 7 months, reflecting a dedication to delivering exceptional service and fostering strong customer relationships.
- Demonstrated exceptional problem-solving skills, effectively resolving customer concerns and diffusing challenging situations with professionalism and diplomacy.
- Surpassed weekly Myer metrics targets for team members, consistently exceeding performance expectations and contributing to the overall success of the department.
Application Development Analyst
Accenture India
08.2021 - 04.2023
- Joined the team as an associate, gained Promotion within 6 months to analyst, and was provided with position as a Manual Tester, which is a crucial role in a dynamic web development project
- Explored and gained experience in a variety of technologies on this trip, including as Advanced SQL, JavaScript, Sitecore,.NET, and Selenium
- Investigated, identified and documented software bugs and worked with developers to resolve them
- Developed automated test scripts to increase test coverage and reduce manual execution time
- Developed test scenarios to identify potential security vulnerabilities and protect system data
- Created a defect tracking report that improved tracking of bug fixes and improved the overall software quality
Education
Masters in Business Information Systems - Management Information Systems
Monash University
Melbourne, VIC 07.2023 - Current
Bachelors in Electronics and Communication Engineering -
Anna University (SKCT)
Coimbatore 08.2017 - 03.2021
Skills
- Power Bi
- JIRA
- Advanced SQL
- Project Management
- Customer Service
- Communication Skills
- JavaScript
- Microsoft Excel
- Ability to Work in Team
- Ability to Work Under Pressure
- Business Analysis
- Problem-Solving
- Client Communication
Certification
- PL-900: Microsoft Power Platform Fundamentals, 2022
- AZ-900: Microsoft Azure Fundamentals, 2022
Languages
English
Hindi
Tamil
Malayalam
Personal Information
- Place of Birth: India
- Date of Birth: 01/14/99
- Nationality: Indian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
Timeline
Service and Selling Team Member
Myer Australia (Chadstone)
10.2023 - Current
Masters in Business Information Systems - Management Information Systems
Monash University
07.2023 - Current
Application Development Analyst
Accenture India
08.2021 - 04.2023
Bachelors in Electronics and Communication Engineering -
Anna University (SKCT)
08.2017 - 03.2021
- PL-900: Microsoft Power Platform Fundamentals, 2022
- AZ-900: Microsoft Azure Fundamentals, 2022
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