Sienna Steele
Sunshine Coast,QLD
Summary
Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Committed to maintaining high food safety standards while delivering exceptional service in fast-paced environments. Recognized for fostering positive guest experiences and efficient operations. Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Overview
1
1
year of professional experience
Work History
Hospitality Worker
Coffee on Cotton
04.2024 - 03.2025
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
High School Student - Grade 10
Unity College
Caloundra, QLD11-2027
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Food safety
- Prep work
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
Accomplishments
I had won an invite only bid to a competition on the other side of the world last year, and have trained since then on a 'Worlds Team'. I got the opportunity to compete in April in America representing my club and Australia.
Timeline
Hospitality Worker
Coffee on Cotton
04.2024 - 03.2025
High School Student - Grade 10
Unity College
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