Siliona Hugo
Melton South,VIC
Summary
Dedicated Support Worker with IDEA Services, skilled in enhancing client independence through personalized care and active listening. Proven ability to manage medication records and advocate for client rights, fostering trust and engagement. Committed to promoting wellness and achieving individual goals, while maintaining high standards of care and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
IDEA Services
Tauranga
10.2015 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Diploma - Community Services
Victoria University
Melbourne, VICDiploma - Leadership And Management
Aspire2 Education
Auckland10.2023
Certificate IV - Health And Wellbeing (Advance Support)
Toi Ohomai Institute of Technology
Tauranga08.2019
Skills
- Support Daily living needs
- Mobility Support
- Medication record keeping
- Active listening
- Supply restocking
- Status update
- Healthcare regulations
- Chart management
Certification
- NDIS NWS #: 75161551 (valid)
- WWC #: 3451449A (valid)
- National Police Check #: 153545 (valid)
Timeline
Support Worker
IDEA Services
10.2015 - 10.2024
Diploma - Community Services
Victoria University
Diploma - Leadership And Management
Aspire2 Education
Certificate IV - Health And Wellbeing (Advance Support)
Toi Ohomai Institute of Technology