Simone Knight
Castlemaine,VIC
Summary
Driven Support Worker and Senior Hairdresser with a proven track record at Buddies CAN and various salons, excelling in emotional support and health and safety awareness. Achieved significant client well-being improvements and high customer loyalty through empathetic service and skilled mentorship. Demonstrates exceptional cultural sensitivity and confidentiality, enhancing client and workplace environments.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Support Worker
Buddies CAN
11.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted community integration by providing extensive physical, emotional and social support.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Senior Hairdresser
Many Over The Years
01.1986 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
Education
Apprenticeship Hairdressing - Hairdresser
TAFE Ballarat
Ballarat, VIC12.1992
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Cleaning and sanitizing
- Cultural Sensitivity
- Recreational Activities
Certification
NDIS screening check police check . Working with Children check
Timeline
Support Worker
Buddies CAN
11.2020 - Current
Senior Hairdresser
Many Over The Years
01.1986 - Current
Apprenticeship Hairdressing - Hairdresser
TAFE Ballarat