Sintayehu Mekonnen
Strathpine,QLD
Summary
Dynamic and empathetic professional with expertise in NDIS funds planning and coordination. Adept at client needs assessment and delivering client-focused services, I excel in high-pressure environments, ensuring effective communication and problem-solving. Bilingual in English and Amharic, I thrive in collaborative settings to enhance client outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Services Australia
Brisbane, QLD
02.2017 - 05.2021
- Assessed eligibility requirements, personal circumstances, and administer a wide range of payments.
- Presented existing and prospective clients/customers with valuable information to aid in decision-making.
Nursing Assistant
Anglican Diocese of Brisbane
Taigum, QLD
11.2011 - 03.2016
- Supported residents in successfully handling routine hygiene practices, including bathing and grooming.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Observed residents' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Education
Bachelor of Social Work -
Queensland University of Technology
Kelvin Grove, QLD07.2016
High School Diploma -
Kedron State High School
Queensland11.2010
Skills
- Current QLD driver’s license and police check
- Client-focused service delivery
- Building rapport
- Critical thinking
- Written and verbal communication
- Punctual and reliable
- High stress tolerance
- Effective time management
- NDIS funds planning and coordination
- Team collaboration
- Problem-solving skills
- Multitasking Capability
References
References available upon request.
Timeline
Customer Service Officer
Services Australia
02.2017 - 05.2021
Nursing Assistant
Anglican Diocese of Brisbane
11.2011 - 03.2016
Bachelor of Social Work -
Queensland University of Technology
High School Diploma -
Kedron State High School
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