Sithija Herath
Melbourne
Summary
Dynamic Duty Manager at Village Cinemas Century City with a wide skill set, which includes general team management on shift, assisting with the hiring process of staff, training staff, cash handling, back-of-house admin work, first point of contact customer service dispute resolution, and intense hospitality experience. I am seeking a career in the HR field as a current, aspiring student studying Human Resources Management.
Overview
3
3
years of professional experience
Work History
Duty Manager
Village Cinemas Century City
Glen Waverley
11.2022 - Current
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Provided training sessions for new staff members on company policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Monitored performance of staff members, offering advice where appropriate.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- I interviewed prospective employees and provided input to the General Manager on hiring decisions.
- Cash handling and back-of-house work.
- Intense hospitality experience working in a kitchen/restaurant environment
Pharmacist Assistant
Healthsmart Pharmacy
Box Hill
04.2022 - 11.2022
- Stocked shelves and supplies and organised displays to focus customer attention on specific items.
- Maintained a clean work environment in accordance with safety standards.
- Responded to customer issues to provide immediate resolution and improve retention.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Stocked shelves with merchandise according to established procedures.
Education
Human Resources Management
Deakin University
Melbourne, VIC09-2026
Skills
- Staff training and development
- Time management
- Customer service focus
- Attention to detail
- Customer communication
- KPI monitoring
- Employee recruitment
- Technology and Microsoft skills
Timeline
Duty Manager
Village Cinemas Century City
11.2022 - Current
Pharmacist Assistant
Healthsmart Pharmacy
04.2022 - 11.2022
Human Resources Management
Deakin University
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