Siti Syakirah Zainal
Aveley,Australia
Summary
I have 10 years of experience in the workforce. Started as a part-time barista in Starbucks Singapore and moved forward as a full-time banker in OCBC Singapore for 6 years as soon as I graduated my Diploma in Business Application in 2012 and had working experiences in the telecommunication industry with Optus Australia. Currently, I'm working as an Educator at Camp Australia since 2021. Being an organized, adaptable and reliable worker, I am always ready for any challenges that any job can offers. I am a strong team player and always complete tasks to a high standard. I am able to work independently as well with other team members. My future goals are to expand all the skills I already have and develop new skills along the way. I am highly motivated to achieve my goals and I am prepared to take on the challenges to achieve a successful outcome.
Overview
15
15
years of professional experience
Work History
Educator
Camp Australia
09.2021 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with adults and children to provide safe and educational experience.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
- Enhanced student critical thinking skills through problem-based learning activities.
- Developed and implemented differentiated instruction strategy, accommodating diverse learning needs and styles.
Retail Sales Assistant
Zone Communication
08.2019 - 08.2020
- Engaging with customers as the first point of contact
- Interacting with the customers to meet their needs and address any issues that customers are facing professionally and with integrity following the company’s policies and procedures
- Provide exceptional customer service by actively listening and be one point of solution for customers
- Setting up and packing down the stores on each launch of new plans and products
- Administration duties such us organizing courier pickups, stock on hand reports and daily end day reports
- Able to work with big team and focus on daily targets given to the stores
- Being the top 3 sales accessories seller in January 2020 and February 2020
- Winning Beyond Yes rewards for the store (Midland Optus Store) I’m working at for the quarter month in September 2019 to December 2019
- Being in 114% on my January/February individual tracker
- Winning incentives challenges for top sales accessories seller
Assistant Manager
Oversea-Chinese Banking Corporation (OCBC Bank)
06.2013 - 06.2018
- Acting as a team leader to encourage better staff performance in the areas of sales and operation of the branch
- Manages personal, business and premier banking services in branch
- Provide an excellent customer service and one-stop solution to the walk-in customers in the branch
- Handling and managing customers’ complaints and feedbacks
- Performing administrative duties in a high-pressure and fast-paced environment
- Excellent understanding of the financial services and banking industry externally and internally
- Able to manage customers’ demands under pressure
- Received good recognition through compliments by customers and performances by branch manager individually and as a team
- Received a Bronze and Gold award in the “Excellence Service award” in 2016 and 2017, competing with other banks in Singapore
Teller
Standard Chartered Bank
10.2012 - 05.2013
- Attending to customers’ queries and daily banking transactions in branch
- Performing banking transactions such as remitting funds overseas, clearing and processing cheques
- Re-directing customers’ requests to appropriate departments and do a follow-up with the customers
- Participated in the employee training programs
- Able to multi-tasks and work independently
- Managing with deadlines
Barista
Starbucks Coffee Company
01.2010 - 09.2012
- Managing and serving customers
- Handle the cashier and trained to make coffees and teas
- Meeting sales target as a team
- Participated in volunteering work, organized by Starbucks Coffee Company
- Participated in the National Barista Competition in 2011
- Liaising with external stakeholders in order to market Starbucks Coffee
- Conducted annual coffee seminars in public
Education
Diploma - Business Applications
Republic Polytechnic
Singapore01.2012
GCE ‘O’ Level - Cambridge General Certificate of Education Ordinary Level (O-level)
Yusof Ishak Secondary School
Singapore01.2008
PSLE -
Pandan Primary School
Singapore01.2004
Skills
- Independent work
- Team collaboration
- Organizational skills
- Attention to detail
- Positive attitude
- Reliability
- High standard of work
- Communication skills
- Customer service
- Exceeding expectations
- Multi-tasking
- Time management
- Prioritization
- Goal achievement
- Problem-solving
- Cultural awareness
- Differentiated instruction
- Child development
- Special education
Additional Information
Holds a Working with Children Checks
Holds a CPR certificate - HLTAID009
Holds a First Aid certificate - HLTAID012
Timeline
Educator
Camp Australia
09.2021 - Current
Retail Sales Assistant
Zone Communication
08.2019 - 08.2020
Assistant Manager
Oversea-Chinese Banking Corporation (OCBC Bank)
06.2013 - 06.2018
Teller
Standard Chartered Bank
10.2012 - 05.2013
Barista
Starbucks Coffee Company
01.2010 - 09.2012
Diploma - Business Applications
Republic Polytechnic
GCE ‘O’ Level - Cambridge General Certificate of Education Ordinary Level (O-level)
Yusof Ishak Secondary School
PSLE -
Pandan Primary School
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