Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Merten

Gold Coast,QLD

Summary

Proven to excel in high-pressure environments, I enhanced guest satisfaction at Paradise Resort by resolving complaints efficiently and serving with attention to detail. Skilled in food safety and customer service, I significantly contributed to a welcoming atmosphere, demonstrating adaptability and problem-solving abilities. My reliability ensured consistent, quality service, making me a valuable team member. It has been proven my success as I am currently in year 11 at Helensvale High School where I was accepted into their Excite Academy. This is a program designed to provide highly motivated and achieving students with an academic pathway throughout years 7 to 10. The program promotes academically rigorous and supportive learning within the curriculum areas of Science, Mathematics, English and Humanities with the vision of preparing students for senior schooling and future university studies.

Overview

2
2
years of professional experience

Work History

Food And Beverage Attendant

Paradise Resort, Surfers Paradise
08.2023 - Current
  • Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
  • Handled guest complaints effectively, resolving issues quickly to maintain satisfaction levels and minimize negative feedback.
  • Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Front of House Crew

KFC
05.2022 - 07.2023
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Helensvale State High School
Helensvale
11.2025

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Kitchen Support
  • Guest Services
  • Food Preparation
  • Food safety knowledge
  • Customer Service
  • Problem-Solving
  • Time Management
  • Food Running
  • Cleaning

Timeline

Food And Beverage Attendant

Paradise Resort, Surfers Paradise
08.2023 - Current

Front of House Crew

KFC
05.2022 - 07.2023

High School Diploma -

Helensvale State High School
Skyla Merten