Smriti Rajbanshi
Middleton Brew
Macquarie Fields,NSW
3
Languages
1
Certification
10
years of professional experience
Supportive Social Work Professional experienced in direct client support, crisis intervention, and advocacy. Achieved impactful outcomes through effective communication, empathy, and tailored intervention plans for individuals and families. Contributed to community outreach programs and fostered collaborative environments while managing multiple projects with strong organizational capabilities.
Work History
NDIS Case Manager
2 Months- Conducted comprehensive assessments to identify barriers and develop tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated multidisciplinary teams to implement effective interventions for diverse client populations.
- Monitored client progress, adjusting plans as necessary to ensure optimal outcomes and resource utilization.
- Developed individualized service plans to address client needs and facilitate access to resources.
- Facilitated workshops and training sessions to empower clients with essential life skills and coping mechanisms.
Vendor Support Coordinator
4 Months- Conducted pitch walks, engaging with street vendors to build rapport and understand their wellbeing needs.
- Provided emotional support and engaged in conversations with vendors facing homelessness, social isolation, and financial hardship, fostering trust and understanding.
- Assisted vendors in accessing community resources including housing services, healthcare, legal advice, and financial supports.
- Coordinated magazine distribution and sales, ensuring stock alignment with distribution points and assisting vendors during magazine launch days to enhance sales efforts.
- Participated in Street Soccer programs, supporting social inclusion and wellbeing for people experiencing homelessness.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Initiated sustainability practices in procurement processes, aligning with the company's environmental goals.
- Implemented feedback system for vendors, leading to improvements in product quality.
- Conducted regular reviews of vendor performance to maintain high service standards.
- Supported magazine distribution and sales, including coordinating stock with distribution points and assisting vendors during magazine launch days.
- Engaged in group and individual supervision, reflecting on ethical dilemmas, power dynamics, and professional boundaries in social work practice.
- Facilitated community-building activities that fostered connection, inclusion, and empowerment among vendors, enhancing their social networks.
- Maintained professional documentation and reflective journals to support learning and ethical practice.
- Engaged in professional social work supervision as per AASW (2023) Standards
- Engaged in critically reflective practice
- Wrote in an ethical and professional manner.
- Achievement: Developed strong engagement skills with marginalised populations and gained practical experience.
Customer Service Representative
3 Years 8 Months- Assisted in inventory management by restocking supplies.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Implemented safety protocols to maintain health standards within the café environment.
- Assisted in inventory management by restocking supplies as needed.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Prepared sandwiches while adhering to food safety standards.
- Multitasked effectively in fast-paced environments.
- Ensured café cleanliness and restocked supplies regularly.
Professional Cleaner
1 Year- Led daily cleaning operations to maintain cleanliness and hygiene in residential and commercial properties.
- Trained and mentored new staff on best practices for efficient cleaning techniques and safety protocols.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed customized cleaning plans based on client needs, enhancing satisfaction and service quality.
- Implemented inventory management system for cleaning supplies, reducing waste and improving resource allocation.
- Established strong client relationships through effective communication, leading to increased repeat business and referrals.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
Kitchen Supervisor
1 Year- Assisted chefs with food preparation, including chopping vegetables and assembling ingredients efficiently.
- Maintained cleanliness and organization in kitchen to ensure compliance with health and safety standards.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Monitored kitchen equipment maintenance schedules to prevent downtime and ensure reliability.
- Maintained high sanitation standards through routine
- Trained and mentored culinary staff, enhancing team performance and efficiency.
- Transported food items from storage areas to kitchen for prepping.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Collaborated with team members to streamline workflow and improve kitchen efficiency during peak hours.
Content Writer
1 Year- Crafted high-quality articles and blog posts aligned with organizational objectives and target demographics.
- Collaborated with cross-functional teams to ensure consistency in messaging and brand voice.
- Conducted thorough research to support content creation, ensuring accuracy and relevance of information.
- Mentored junior writers, providing guidance on best practices for effective communication and storytelling.
- Analyzed audience feedback and metrics to refine content strategies and improve overall effectiveness.
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Prepared materials for Model United Nations to support team presentations
- Managed social media accounts, growing follower base through engaging and informative posts.
- Promoted and marketed works through social media platforms.
- Developed engaging content strategies to enhance audience engagement across multiple platforms.
Administrative Assistant
4 Years- Completed various clerical tasks in an office setting
- Managed office supplies inventory, optimizing procurement processes to reduce costs and improve efficiency.
- Developed and maintained filing systems, enhancing accessibility of important documents for staff members.
- Assisted in organizing community outreach programs, fostering relationships with local organizations and stakeholders.
- Prepared reports and presentations, ensuring accuracy in data representation for board meetings and events.
- Streamlined administrative processes, implementing new software tools that improved team productivity by reducing manual tasks.
- Led training sessions for new administrative staff, providing guidance on best practices and operational procedures.
- Collaborated with management to identify areas for process improvement, driving initiatives that enhanced overall organizational effectiveness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated scheduling and logistics for meetings, ensuring timely communication among stakeholders.
Education
Master of Social Work - Qualifying
Bachelor of Arts - Social Work, Psychology
Affiliated to Tribhuwan University
(10 +2) Science - Science
HSEB
SLC
School leaving Certificate
Skills
Understanding of NDIS framework
Policy application
Client advocacy
Legislative implementation
Able to compile safety plans
Service delivery development
Multi-disciplinary integration
Social work principles
Collaborative service delivery
Engage in professional supervision
Professional supervision
Reflective practice
Receptive to feedback
Emotional intelligence
Committed to working with Culturally Linguistic Diverse Communities
Committed to working with First Nations Communities
Work within the AASW (2023) Practice Standards
Fluent in English
Nepali and Hindi.
Compassionate
Efficient under pressure
Certification
- Working with Children’s Check
- Criminal History and Police Check
- Drivers Licence
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Training/ Seminar/ Workshop
- Advocacy in Mental Health2025
- Culturally safe, trauma-aware and healing-informed practice 2025
- Long-term health conditions and mental health 2026
- Module 3: OVA - Respond to incidents 2026
- Privacy, confidentiality and effective documentation 2026
- Social Emotional and Cultural Wellbeing for Aboriginal and Torres Strait Islander Peoples 2026
- Working with people with borderline personality disorder 2026
- Youth activation training for Special Olympics in Nepal mentored by Quick Volunteers Nepal. (2017)
- Safe abortion panel discussion conducted by Visible Impact. (2018)
- Volunteer in Special Olympics cultural program conducted by SO NEPA and Ethiad Airways. (2018)
- Performed in SDG week about the sustainable development goals. (2018)
- Created and performed a drama performance regarding 16 days’ awareness program against violence and performed in various colleges from AYON Nepal. (2018)
- Attended a transnational camp in Dhaka, Bangladesh regarding social issues in their society, the norms and values of the city. (2019)
- Performed in International Mother Tongue Day representing Nepal in Dhaka, Bangladesh. (2019)
- Volunteer in Junior AC Milan Camp in Nepal. (2019)
- Organized Epilepsy camp in various districts of Nepal regarding Epilepsy.
Timeline
NDIS Case Manager
Nurturing Minds Foundation
06.2026 - 08.2026Read More
Vendor Support Coordinator
The Big Issue
08.2025 - 12.2025Read More
Customer Service Representative
Middleton Brew
01.2023 - CurrentRead More
Professional Cleaner
Consolidated Property Services
01.2023 - 01.2024Read More
Kitchen Supervisor
Soul Burger
01.2023 - 01.2024Read More
Content Writer
Youth Thinkers Society
01.2021 - 01.2022Read More
Administrative Assistant
Nepal Epilepsy Association
01.2017 - 01.2021Read More
Gauri Shankar Higher Secondary School
SLC
Read More
Gauri Shankar Higher Secondary School
(10 +2) Science from Science
Read More
Kathmandu BernHardt College
Bachelor of Arts from Social Work, Psychology
Read More
Australian College of Applied Professions
Master of Social Work from Qualifying
Read More