Thi Nguyen
Hinchinbrook
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
NDIS Case Manager
Sydney Care Partners
08.2018 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Guided clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Administrative Coordinator
Sydney Care Partners
08.2017 - 08.2018
- Answered phone calls and responded to inquiries from customers and other external contacts.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Commerce - Business Management
Raffles College of Design And Commerce
Sydney, NSW03-2015
Skills
- Problem-solving
- Case management
- Documentation and reporting
- Relationship building
- Time management
- Teamwork and collaboration
Timeline
NDIS Case Manager
Sydney Care Partners
08.2018 - Current
Administrative Coordinator
Sydney Care Partners
08.2017 - 08.2018
Bachelor of Commerce - Business Management
Raffles College of Design And Commerce
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