Summary
Overview
Work History
Education
Skills
Timeline
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Solomone Ramatau

Sydney,NSW

Summary

Dedicated support worker with a proven track record at an Age Care Facility, enhancing client wellness through personalized assistance and emotional support. Skilled in daily living support and health safety awareness, I effectively fostered independent progression, achieving significant improvements in client satisfaction and quality of care.

Overview

3
3
years of professional experience

Work History

Support Worker

Age Care Facility
02.2022 - 12.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.


Meat Proccessor

Facilitating Meat Packing (BAIADA)
01.2023 - 10.2024
  • Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
  • Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
  • Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
  • Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.

Customer Service Representative

Restaurant / Customer Service
01.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Individual Support / Disability

Einstein College Of Melbourne
Melbourne, VIC
01-2023

Advance Diploma: Counselling / Social Work

The University of The South Pacific
Fiji
01-2020

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support

Timeline

Meat Proccessor

Facilitating Meat Packing (BAIADA)
01.2023 - 10.2024

Customer Service Representative

Restaurant / Customer Service
01.2023 - 05.2024

Support Worker

Age Care Facility
02.2022 - 12.2024

Individual Support / Disability

Einstein College Of Melbourne

Advance Diploma: Counselling / Social Work

The University of The South Pacific

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Solomone Ramatau