Sonja Thompson
Brightwaters,NSW
Summary
Growing up in a small country town of Binnaway - Central Western New South Wales with population of little over 500 people I am very community focused.
I have excellent customer service,communication & organisational skills gained from a background in the Realestate Industry.
I enjoy a fast paced environment, can work under pressure and I am friendly, positive and outgoing.
I have a strong eagerness to learn & will ensure I always give 100%.
Overview
18
18
years of professional experience
Work History
Property Manager
Ray White Real Estate
02.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased client base by developing and implementing effective business development strategies.
Sales Associate
Ecco Shoes
06.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Residential Support Worker
Aftercare
06.2016 - 12.2017
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Helped build important life skills such as cooking and cleaning.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Implemented behavior modification plans consistently to support positive behavioral changes in residents over time.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
Volunteer
SHINE For Kids
01.2016 - 12.2016
- Assisted with support for children & young people affected by the criminal justice system - working to break the cycle of intergenerational disadvantages.
- Deliver programs that connect,reconnect & strengthens the child-parent relationship with the local community,supported by research.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Facility located inside Parklea Prison.
Retail Store Manager
Fusion Retail Brands
03.2006 - 02.2015
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Coonabarabran High School
Coonabarabran, NSW01.2002
Skills
- Client Records Management
- Multi-tasking strength
- Time Management
- Teamwork and Collaboration
- Excellent people skills
- Relationship Building
- Outgoing Personality
- Verbal/written communication
Timeline
Property Manager
Ray White Real Estate
02.2018 - Current
Sales Associate
Ecco Shoes
06.2017 - 02.2018
Residential Support Worker
Aftercare
06.2016 - 12.2017
Volunteer
SHINE For Kids
01.2016 - 12.2016
Retail Store Manager
Fusion Retail Brands
03.2006 - 02.2015
High School Diploma -
Coonabarabran High School
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