Sonya Nottage
Glenwood Qld,QLD
Summary
Professional tester prepared for this role. Extensive experience in software testing, identifying critical issues, and ensuring optimal functionality. Known for strong team collaboration, adaptability, and results-oriented mindset. Skilled in manual and automated testing, with keen eye for detail and problem-solving abilities.
High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fit Tester
Ramsay Health Care
11.2023 - 10.2024
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
- Increased team efficiency with implementation of automated testing tools, reducing manual testing hours significantly.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
Nurse Assistant
Ramsay Health Care
10.2020 - 10.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
2IC Manager
Crazy Clark's
10.2005 - 11.2019
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Evaluated competitive landscape regularly to maintain an up-to-date understanding of industry trends and market shifts affecting the business domain.
- Conducted thorough performance evaluations based on quantitative metrics as well as qualitative insights to ensure a fair and transparent appraisal system.
- Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Managed budgets effectively by optimizing resource allocation, reducing costs, and ensuring optimal financial health.
- Coordinated with HR teams to attract top talent through recruitment drives while retaining existing employees through retention programs.
- Drove change management efforts during times of organizational restructuring or mergers for smooth transitions without compromising employee morale or productivity levels.
- Championed quality assurance programs to maintain consistency in product offerings, service delivery, and overall customer experience.
- Led process improvement initiatives that resulted in streamlined workflows for higher operational efficiency across all functional areas of the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Interviewed, recruited and trained new onboarding candidates.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Certificate III - Bussiness Management
University of The Sunshine Coast
Sunshine Coast, QLD11-2000
Skills
- Team collaboration
Certification
- Certified Internal Auditor (CIA) - The Institute of Internal Auditors.
- Registered Health Information Administrator (RHIA) - American Health Information Management Association.
- Environmental Health and Safety(EHS) Certification- National Environmental Health Association or Board of Certified Safety Professionals.
Timeline
Fit Tester
Ramsay Health Care
11.2023 - 10.2024
Nurse Assistant
Ramsay Health Care
10.2020 - 10.2024
2IC Manager
Crazy Clark's
10.2005 - 11.2019
Certificate III - Bussiness Management
University of The Sunshine Coast