SOPHIA KHUAJA
Bonner,ACT
Summary
Dedicated Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet client needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Consultant
Jenny Craig Weight Loss Center
08.2019 - 11.2022
- Improved Client outcomes by developing and implementing customized health programs tailored to individual needs.
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
- Collaborated with Members/Clients to develop effective care plans addressing physical, mental, and social aspects of health.
- Created personalised food based programs for Members/clients tailored to their lifestyles.
- Check-in's with Members on a weekly basis to discuss progress and develop a program for the upcoming week.
- Increased client satisfaction by providing personalized support, resources, and timely follow-ups on progress.
- Assisted clients in finding new ways to inspire healthier habits.
- Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
- Collaborated with healthcare providers to create integrated care plans for clients with chronic conditions.
- Conducted health assessments to identify health needs and risk factors for individuals.
Receptionist
Local Podiatry
11.2017 - 12.2017
- Professionally answered telephone enquiries, well versed in managing multiple line phone system and handling multiple incoming calls simultaneously.
- Committed to providing exceptional customer service to clients and co-workers, able to perform clerical duties such as scanning, photocopying and collating.
- Capable of keeping reception area clean and organized to give clients a positive first impression.
- Able to handle difficult clients tactfully, committed to giving accurate and detailed information to clients and callers.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Gungahlin Medical Practice
09.2016 - 09.2017
- Professionally answered telephone enquiries, well versed in managing multiple line phone system and handling multiple incoming calls simultaneously.
- Committed to providing exceptional customer service to clients and co-workers, able to perform clerical duties such as scanning, photocopying and collating.
- Capable of keeping reception area clean and organized to give clients a positive first impression.
- Able to handle difficult clients tactfully, committed to giving accurate and detailed information to clients and callers.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved Patients problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Work Placement
Tattersalls Café and Bar
06.2014 - 06.2014
- Barista, Cashier, Customer Service, General Cleaning
Manager at Jenny Craig Pty Ldt
Jenny Craig Weight Loss Center
11.2022 - 06.2023
- Staff rostering and setting KPIs for the Centre and for each individual employee.
- Meeting my weekly, monthly, quarterly and yearly KPI's.
- Pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managing the Stock ordering and inventory.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Front Counter
Chicken Man
11.2013 - 01.2014
- Serviced customers at the front counter, cashier, general cleaning
- Assisted in maintaining a clean and organized workspace, contributing to overall restaurant cleanliness and safety.
- Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
- Maintained knowledge of menu items and promotions to provide accurate information to customers and upsell when appropriate.
- Adhered to food safety guidelines while handling food items, minimizing risk of contamination or illness for customers.
- Ensured accuracy of orders by double-checking items before handing them off to customers or delivery drivers.
Work Experience
Goulburn Base Hospital
03.2013 - 04.2013
- Worked alongside nurses, caring for patients, answering phone, checking observations for patients.
- Gained valuable experience working within the hospital, applying learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Built Environment in Architecture
University of Canberra
Canberra, ACTDesign And Visual Communications
University of Canberra
Canberra, ACT10.2019
High School Diploma -
Mulwaree High School
Goulburn, NSW10.2015
Skills
- Fluent understanding in Farsi and English
- First Aid
- White Card
- Hospitality Certificate II
- Asbestos Training
- Nutrition counselling
- Customer Assistance and support
- Data Entry
- Sales expertise
- Upselling skills
Phone
0431619453
Employment Status
Currently unemployed
References
Rebecca Tarnawskyj - Business Development Manager for Marq Property - 0427270116
Sarah Flynn - High School Educator at Gold Creek School - 0421550036
Certification
Certificate II in Hospitality
Boxing
Boxing has always been a passion of mine. My father and I used to watch matches growing up and I formed a love for the sport. I have attended classes as well as one on one coaching sessions to help sharpen my skills. Boxing has many benefits including discipline, hand-eye coordination, decreases stress, improves balance and overall general physical conditioning, it's also very fun which is why I enjoy it so much.
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Manager at Jenny Craig Pty Ldt
Jenny Craig Weight Loss Center
11.2022 - 06.2023
Health Consultant
Jenny Craig Weight Loss Center
08.2019 - 11.2022
Receptionist
Local Podiatry
11.2017 - 12.2017
Receptionist
Gungahlin Medical Practice
09.2016 - 09.2017
Work Placement
Tattersalls Café and Bar
06.2014 - 06.2014
Front Counter
Chicken Man
11.2013 - 01.2014
Work Experience
Goulburn Base Hospital
03.2013 - 04.2013
Bachelor of Arts - Built Environment in Architecture
University of Canberra
Design And Visual Communications
University of Canberra
High School Diploma -
Mulwaree High School
Certificate II in Hospitality
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