Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophia Maklouf

Croydon

Summary

Passionate and dedicated educator with extensive experience in program development, administrative management, and fostering strong relationships with students, parents, customers and staff. Proven ability to lead teams, implement engaging educational programs, and ensure compliance with policies and procedures. Skilled in mentoring staff, optimising daily operations, and creating a positive learning environment. Experienced in retail operations and tasks. Adept at problem-solving, collaboration, and driving continuous improvement to support student well-being and customer service.

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant

AJE ATHLETICA
10.2022 - Current
  • Provided excellent customer service, assisting with product selection and inquiries.
  • Built and maintained strong client relationships to drive customer loyalty and repeat business.
  • Collaborated with team members to achieve and exceed sales targets and KPIs.
  • Trained and mentored new staff, fostering a supportive and high-performing team environment.
  • Maintained store presentation by assisting with visual merchandising, stock control, inventory checks and stock replenishment.
  • Resolved customer complaints efficiently to ensure satisfaction.
  • Followed store policies and security procedures, including opening and closing duties.

Educator

Kids Capers OOSH/Team Kids
05.2022 - Current
  • Developed and implemented engaging educational programs aligned with curriculum and student needs.
  • Managed administrative tasks, including medical checklists, daily checklists, reporting, and compliance documentation.
  • Fostered strong, positive relationships with students, parents, and staff to create a supportive learning environment.
  • Collaborated with colleagues to enhance program delivery and ensure best practices in education.
  • Supported student well-being and development through tailored learning approaches and behavioural guidance.
  • Worked proactively with colleagues to plan, coordinate, and improve daily operations within the school.

Babysitter

Wendy Borg - 0425262775
06.2020 - Current
  • Followed specific guidelines from parents regarding children's routines and preferences.
  • Developed routines to help children feel secure and comfortable.
  • Organised fun activities and games to keep children engaged and entertained.
  • Cared for children by preparing meals and providing snacks.

Education

Double Degree - Law & Psychology

Macquarie University
Sydney, NSW
12-2027

High School Certificate -

Rosebank College
Five Dock, NSW
12-2021

Skills

  • Punctuality
  • Goal oriented
  • Team collaboration
  • Problem-solving
  • Relationship building

Accomplishments

HSC ATAR of 93.00.

Timeline

Retail Sales Assistant

AJE ATHLETICA
10.2022 - Current

Educator

Kids Capers OOSH/Team Kids
05.2022 - Current

Babysitter

Wendy Borg - 0425262775
06.2020 - Current

Double Degree - Law & Psychology

Macquarie University

High School Certificate -

Rosebank College

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Sophia Maklouf