Sophia Ruggieri
Granville,NSW
Summary
Customer-focused employee with a strong commitment to enhancing community engagement and service excellence. Demonstrates rapid adaptability and a proactive approach to learning new skills, contributing effectively in both independent and team settings. Known for fostering open communication, compassion, and collaboration while utilizing active listening to meet client needs efficiently. Aiming to leverage these strengths to drive business objectives and enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Transdev (Great River City Light Rail)
, NSW
06.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Provided accurate updates in reagards to our services for customers.
- Assisted customers with inquiries in a professional and efficient manner.
- Able to remain calm in stressful situations.
- Received radio training.
Teaching Assistant Volunteer
Niki Mamontov
Lidcombe, NSW
01.2021 - 12.2021
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Organized instructional materials, displays, and demonstrations.
Education
Statement of Attainment -
Australian Barista School
01-2024
Statement of Participation - Community Services
TAFE
Granville, NSW12.2022
Skills
- Time management
- Safety Procedures and Protocols
- Support and collaboration
- Customer service
Certification
Responsible Service of Alcohol
Responsible Conduct of Gaming
First Aid Certificate
Timeline
Customer Service Officer
Transdev (Great River City Light Rail)
06.2024 - Current
Teaching Assistant Volunteer
Niki Mamontov
01.2021 - 12.2021
Statement of Attainment -
Australian Barista School
Statement of Participation - Community Services
TAFE
Responsible Service of Alcohol
Responsible Conduct of Gaming
First Aid Certificate
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