Sophie Anscombe
Windsor,Australia
Summary
Experienced professional in beauty, spa, and wellness industries with a strong administrative and operational background. Proven track record in team management, event organization, and senior management support. Holds a Double Diploma in Leadership and Management along with certifications in Real Estate Practice and Training & Assessment. Versatile skills in customer service, scheduling, and coordination.
Overview
5
5
years of professional experience
Work History
College Educator and Administrator
Elly Lukas Beauty Therapy College
Melbourne, VIC
01.2021 - Current
- Event Coordination: Organised major events, such as Women's Diamonds Charity events and college orientation retreats, ensuring smooth execution and impactful guest experiences.
- Student & Class Management: Oversaw classes of up to 30 students, managed scheduling, and facilitated direct observation sessions.
- Recruitment & Training: Conducted on-camera orientation, trained staff in administrative and reception duties, and managed on boarding paperwork for new enrolments.
- Administrative Support: Handled reception tasks, including calls, bookings, emails, and payment processing, maintaining high standards of professionalism and service.
Spa Manager
Park Hyatt Melbourne
Melbourne, VIC
06.2022 - 03.2023
- Team Management: Supervised a team of 13 staff members, coordinating daily operations, creating rosters, and handling performance assessments.
- Stakeholder Engagement: Scheduled meetings with team members, brand managers, and department heads to align on KPIs and business objectives.
- Customer Service Excellence: Responded to guest inquiries, managed membership payments, and ensured a high standard of client service.
- Inventory and Budget Control: Managed stock inventory and processed invoicing, supporting financial objectives.
Senior Spa Therapist
Intercontinental Hayman Island Resort Spa
Whitsundays , QLD
07.2020 - 01.2021
- Reception & Training: Trained new staff in OPERA and RA software for front desk and booking management.
- Client Relations: Led weekly guest orientations and provided personalised spa services, contributing to a high level of guest satisfaction.
Receptionist / Senior Beauty Therapist
The Spa at Park Hyatt Sydney
Sydney , NSW
08.2019 - 06.2020
- Operational Support: Assisted with reception duties, bookings, and financial transactions, developing strong customer interaction skills.
- Spa Management: Managed opening/closing procedures and maintained service quality, delivering premium treatments to VIP guests and clients.
Education
Double Diploma - Leadership And Management & Business Operations
College For Adult Learning
Melbourne, VIC10-2023
Certificate IV - Training And Assessment
Plenty Training
Melbourne, VIC08-2021
Diploma - Beauty Therapy
Elly Lukas Beauty Therapy College
Melbourne, VIC12-2018
Skills
- Lesson Planning
- Professional training
- Program Development
- Classroom Management
- Data collection and analysis
Accomplishments
- Selected for Professional Development training in Costa Navarino, Greece (2024)
- TAS Victoria Spa of the Year award recipient for Park Hyatt Melbourne (2022)
- Recipient of Hamilton Island Silver Eminence Award (2019)
- Awarded Hamilton Island Internship of the Year (2018)
Timeline
Spa Manager
Park Hyatt Melbourne
06.2022 - 03.2023
College Educator and Administrator
Elly Lukas Beauty Therapy College
01.2021 - Current
Senior Spa Therapist
Intercontinental Hayman Island Resort Spa
07.2020 - 01.2021
Receptionist / Senior Beauty Therapist
The Spa at Park Hyatt Sydney
08.2019 - 06.2020
Double Diploma - Leadership And Management & Business Operations
College For Adult Learning
Certificate IV - Training And Assessment
Plenty Training
Diploma - Beauty Therapy
Elly Lukas Beauty Therapy College
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