Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Sophie Conci

Mernda,VIC

Summary

Accomplished Senior Hairdresser and successful Owner at Conci Hair Studio, renowned for elevating client satisfaction through personalized consultations (hard skill) and building enduring relationships (soft skill). Mentored junior stylists at Express Cuts, significantly enhancing their skills, and spearheaded initiatives that boosted salon revenue. Demonstrates unparalleled professionalism and ethics, achieving remarkable customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Senior Hairdresser and Owner

Conci Hair Studio
05.2017 - 05.2020
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Senior Hairdresser

Express Cuts
12.2006 - 05.2017
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Increased salon revenue through upselling additional services and retail product sales.


Education

Certificate IV - Disability Support

International College of Victoria
Melbourne, VIC
06.2024

Skills

  • Goal Setting and Achievement
  • Client Relationship Building
  • Professionalism and Ethics
  • In-depth Consultations
  • Relationship building and management

Languages

Macedonian
Full Professional

Hobbies

Dedicated to caring for and spending time with my dogs, honing my culinary skills through cooking, and maintaining a tidy and organized living space. Enthusiastic about outdoor activities such as walking, exploring nature, driving through scenic routes, and enjoying the beauty of beaches and bush landscapes 

Timeline

Senior Hairdresser and Owner

Conci Hair Studio
05.2017 - 05.2020

Senior Hairdresser

Express Cuts
12.2006 - 05.2017

Certificate IV - Disability Support

International College of Victoria

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Sophie Conci